Room Service - In Room Dining Server

The Dewberry Charleston•Charleston, SC

53d•Onsite

About The Position

The Dewberry is a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World, located in the heart of downtown Charleston. It offers 153 thoughtfully appointed rooms, world-class service, and unparalleled views, occupying the former L. Mendel Rivers federal building. The hotel features several event spaces, a nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, treatments at The Spa, the curated boutique The Shop, and The Fifth Avenue Club by Saks Fifth Avenue. The Dewberry is known among teammates, guests, and the community as a leader in the field of hospitality, with authentic, humble, and innovative operators driven to anticipate needs and exceed expectations. The team is a tight-knit group of passionate individuals who are unrelenting when it comes to offering a flawless experience while maintaining unique brand standards, with every teammate playing a key role in contributing to the success of the whole hotel. The Room Service - In Room Dining Server is a primary function within the Food & Beverage department.

Requirements

High School diploma/GED.
One year of food and beverage experience.
Knowledge of safe food handling procedures.
Ability to handle difficult situations and patrons.
Ability to multi-task and complete assigned tasks.
Able to demonstrate excellent verbal and written communication.
Dependable work ethic with a positive attitude.
Must exude punctuality with regular and reliable attendance.
Ability to work nights, weekends, and holidays.
Ability to work in a hot, humid, and noisy environment.
Ability to stand and walk for extended periods of time.
Ability to push, pull, and lift up to fifty pounds.

Responsibilities

Perform pre- and post-work shift duties.
Take guest orders via telephone using upselling techniques to maximize profitability.
Have complete knowledge of all food and beverage menu items and their specifications, including ingredients, preparation, and garnishments.
Suggest daily specials and menu items to the guests’ interest.
Enter beverage and food orders through the Point-of-Sale system, notifying the kitchen of any special requests.
Prepare the delivery tray and room service cart with proper condiments, silverware, linens, glasses, utensils, etc.; ensure order is complete prior to leaving the kitchen.
Efficiently deliver all beverages and food to patrons in adherence to The Dewberry’s upscale service standards and food handling procedures.
Verify the accuracy of the bill and present it to the patrons to receive a signature upon food delivery.
Handle all cash, credit card and room charges as prescribed by The Dewberry Standards, Policies, and Procedures.
Ensure patron satisfaction upon receiving their order and replenish items as necessary.
Remove soiled trays from hallways or elevator landings and deliver them to the dishwashing station.
Maintain the In-Room Dining station in a clean, organized, and sanitary manner.
Run food to other outlets as needed.
Provide solutions to patron complaints and escalate to management as necessary.
Turn in daily shift receipts to the Manager on Duty.
Follow local and state laws and The Dewberry’s policies and procedures for the service of alcoholic beverages to patrons.