Room Service - In Room Dining Server

The Dewberry Charleston • Charleston, SC

108d

About The Position

The In Room Dining Server at The Dewberry is responsible for providing exceptional room service to guests, ensuring a flawless dining experience. This role involves taking guest orders, delivering food and beverages, and maintaining a clean and organized In-Room Dining station. The server must have a thorough knowledge of the menu and be able to suggest items to enhance the guest experience. The position requires adherence to food handling procedures and company policies, as well as the ability to handle patron complaints effectively.

Requirements

• High School diploma/GED.
• One year of food and beverage experience.
• Knowledge of safe food handling procedures.
• Ability to handle difficult situations and patrons.
• Ability to multi-task and complete assigned tasks.
• Able to demonstrate excellent verbal and written communication.
• Dependable work ethic with a positive attitude.
• Must exude punctuality with regular and reliable attendance.
• Ability to work nights, weekends, and holidays.
• Ability to work in a hot, humid, and noisy environment.
• Ability to stand and walk for extended periods of time.
• Ability to push, pull, and lift up to fifty pounds.

Responsibilities

• Perform pre- and post-work shift duties.
• Take guest orders via telephone using upselling techniques to maximize profitability.
• Have complete knowledge of all food and beverage menu items and their specifications, including ingredients, preparation, and garnishments.
• Suggest daily specials and menu items to the guests’ interest.
• Enter beverage and food orders through the Point-of-Sale system, notifying the kitchen of any special requests.
• Prepare the delivery tray and room service cart with proper condiments, silverware, linens, glasses, utensils, etc.; ensure order is complete prior to leaving the kitchen.
• Efficiently deliver all beverages and food to patrons in adherence to The Dewberry’s upscale service standards and food handling procedures.
• Verify the accuracy of the bill and present it to the patrons to receive a signature upon food delivery.
• Handle all cash, credit card and room charges as prescribed by The Dewberry Standards, Policies, and Procedures.
• Ensure patron satisfaction upon receiving their order and replenish items as necessary.
• Remove soiled trays from hallways or elevator landings and deliver them to the dishwashing station.
• Maintain the In-Room Dining station in a clean, organized, and sanitary manner.
• Run food to other outlets as needed.
• Provide solutions to patron complaints and escalate to management as necessary.
• Turn in daily shift receipts to the Manager on Duty.
• Follow local and state laws and The Dewberry’s policies and procedures for the service of alcoholic beverages to patrons.

Benefits

• 401K with Company Match (4%)
• Education Reimbursement
• Paid Maternity Leave
• Complimentary Downtown Parking
• Complimentary Dry Cleaning
• Complimentary Daily Lunch Buffet
• Best-in-class health & supplemental insurance
• Optional Supplemental Coverages
• Financial Advising with Roadside Capital
• Competitive Pay
• Advancement & Growth Opportunities
• Full-Time and Part-Time Positions
• Flexible Paid Time Off

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED