Room Service Coordinator PRN

HHC•Indianapolis, IN

14d

About The Position

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis. The Room Service Coordinator PRN is responsible for maintaining electronic diet orders, supplements, tube feeds, and nourishments per physician’s orders, as well as communicating patient needs with other medical practitioners. This position is responsible for essential tasks associated with patient meal service by assisting patients and guests with meal selections via centralized call center and/or at bedside.

Requirements

Associate degree; OR two years of experience in customer service or food and nutrition services in a comparable position
Must complete training and competencies as Room Service Associate as a prerequisite for job placement
Ability to read, write and understand English required; ability to read, write and understand Spanish preferred
Knowledge of computer functions and ability to work with Microsoft Office and related hospital electronic menu management and health record systems
Ability to effectively use electronic menu management system and electronic health record (EHR) programs as related to essential job functions
General knowledge of safe food storage, preparation, and handling
Knowledge of therapeutic diet restrictions including mechanical consistencies
Strong customer service skills, including courteous telephone skills and ability to communicate effectively in a professional manner with food service personnel, hospital staff, guests and patients
Demonstrates proper use of equipment as related to essential job assignments
Ability to follow infection control policies and procedures
Ability to follow all Food and Nutrition Services policies and procedures

Responsibilities

Maintains electronic diet orders, supplements, tube feeds, and nourishments per physician’s orders
Communicates patient needs with other medical practitioners
Assists patients and guests with meal selections via centralized call center and/or at bedside
Assisting with meal tray assembly, delivery, and sanitation
Offers appropriate menu selections to patients and guests in accordance with physician-prescribed diet restrictions
Obtains patient meal orders via electronic menu management system in conjunction with phone system, and routes tickets to kitchen for tray assembly
Follows established call center and bedside scripting in order to obtain room service meal orders
Advises patients on allowable food items based on prescriptive diet order
Applies necessary changes to patient meal orders to meet established meal goals
Follows hospital and departmental procedures related to patient identification and standards of care in order to maintain patient safety
Prepares and verifies enteral formulas, nutritional supplements, and snacks for prescribed patients
Utilizes active patient identification per hospital standard of patient name and date of birth
Resolves patient and visitor complaints in a timely and efficient manner
Obtains feedback information from patients in order to assess overall service performance
Communicates directly with Registered Dietitians, Certified Dietary Managers, or other necessary personnel in order to fulfill specialized patient requests
Communicates with nursing staff regarding patients who need special accommodations such as isolation trays, insulin patients, therapeutic needs, allergies, etc.
Handles food and food service areas in accordance with Indiana State Department of Health, Joint Commission regulations and departmental policy and procedures
Follows a daily cleaning schedule of assigned areas in order to maintain cleanliness/sanitation
Uses the First-In First-Out (FIFO) rotation method when supplying inventory items to patient floors and/or re-stocking supplies for the patient room service line
Obtains meal orders in established time frame in correlation with daily patient census and assigned workload
Works closely with menu management software to support all job and department related tasks
Logs inventory supplied to various cost centers via requests routed throughout the health care system
Updates patient information to maintain accurate records and runs reports related to patient and/or retail feeding
May process payments for non-patient feeding requests
Completes other associated job duties as assigned