Room Service Cashier - Room Service

Hard Rock Hotel & Casino Ottawa • Bristol, TN

2d • Onsite

About The Position

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: It is the main responsibility of the In- Room Dining Server to provide high quality food and beverage service to the guests, while maintaining assigned floors, ensuring the guest have an enjoyable dining experience. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Provide prompt, friendly, courteous service to all food and beverage guests. Deliver and serve food and beverages, amenities to guest’s rooms as well as designated areas within the hotel and casino. Monitors accuracy of the order and reviews the order with the guest to ensure guests received the proper order Engage guests in conversation regarding their stay, property services, and area attractions Speak to guests’ and co-workers using clear, appropriate and professional language Monitor guest room corridors for obstructions, service, safety, and well-being of guests. Complete open and closing side duties during the shift Maintain cleanliness of work areas throughout the shift, practicing clean as you go procedures Notify management of maintenance repair issues Complete any additional reasonable requests by management Physical Tasks Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Minimum six (6) months of related experience required Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming/Lottery regulations. Drivers of company vehicles must have a valid driver’s license and meet the requirements/standards listed on the Motor Vehicle Permit Application provided by Hard Rock. Must successfully pass background check. Must successfully pass drug screening. Must have a friendly and outgoing personality. Ability to work independently and willingness to learn. Must be able to work at a rapid pace, while maintaining attention to detail. Able to handle stress arising from management of operations and volume of work. Must be twenty one (21) years of age or older. SKILLS Must possess strong communication and listening skills. Ability to work flexible schedules, including nights, weekends and holidays as required Ability to be punctual and meet deadlines Ability to function independently in a multi-task environment, as well as a part of a team Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise. PHYSICAL DEMANDS Ability to stand for extended periods of time. Ability to walk distances. Ability to tolerate exposure to heat, cold, and loud/noisy environment. DISCLAIMER: This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development). #HARDROCK Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!

Requirements

• Minimum six (6) months of related experience required
• Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Drivers of company vehicles must have a valid driver’s license and meet the requirements/standards listed on the Motor Vehicle Permit Application provided by Hard Rock.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must have a friendly and outgoing personality.
• Ability to work independently and willingness to learn.
• Must be able to work at a rapid pace, while maintaining attention to detail.
• Able to handle stress arising from management of operations and volume of work.
• Must be twenty one (21) years of age or older.
• Must possess strong communication and listening skills.
• Ability to work flexible schedules, including nights, weekends and holidays as required
• Ability to be punctual and meet deadlines
• Ability to function independently in a multi-task environment, as well as a part of a team

Responsibilities

• Provide prompt, friendly, courteous service to all food and beverage guests.
• Deliver and serve food and beverages, amenities to guest’s rooms as well as designated areas within the hotel and casino.
• Monitors accuracy of the order and reviews the order with the guest to ensure guests received the proper order
• Engage guests in conversation regarding their stay, property services, and area attractions
• Speak to guests’ and co-workers using clear, appropriate and professional language
• Monitor guest room corridors for obstructions, service, safety, and well-being of guests.
• Complete open and closing side duties during the shift
• Maintain cleanliness of work areas throughout the shift, practicing clean as you go procedures
• Notify management of maintenance repair issues
• Complete any additional reasonable requests by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed