Room Service Attendant - Full Time, Year Round

Mohonk Mountain House • New Paltz, NY

299d • $24 - $24

About The Position

The Room Service Attendant is responsible for assembling orders, delivering, and serving food and beverages in a timely fashion to guest rooms or functions in a personable, courteous, and professional manner. This full-time, year-round position requires a commitment to providing excellent service and maintaining cleanliness and organization in all work areas.

Requirements

• Valid Driver's License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
• Knowledge of Food and Beverage or Hospitality industry is a plus.

Responsibilities

• Set up various food and beverage functions according to type of event and service standards.
• Ensure cleanliness, neatness, and correctness as well as replenish supplies and reset when necessary.
• Set up and clean areas for house guests, groups, in-house and special functions.
• Set up, break down, and carry tables and chairs in a safe manner.
• Perform cleaning duties and inspect equipment for damage or repair.
• Take food and beverage orders accurately via telephone or direct interaction with guests.
• Record transaction in Point of Sale system at time of order.
• Receive orders from guests and serve in an efficient, timely, and professional manner, following guidelines as established.
• Check in with guests to ensure satisfaction with food course and/or beverages.
• Answer guest questions with accurate information and demonstrate a friendly and helpful personality.
• Learn standard menu items and daily specials to describe them to the guest in detail.
• Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Load and unload Room Service carts, prepare food and beverage items, and serve food and beverage items as needed.
• Deliver items ordered for room service meals and provide table service in guest rooms.
• Pick-up trays and clean tables as needed to ensure cleanliness of areas throughout the resort.
• Maintain cleanliness of work areas, china, glass, etc., throughout the day.
• Maintain cleanliness of work and guest areas by clearing, collecting, and returning food and beverage items to proper area.
• Present physical and accurate check to guest and process payment.
• Perform all service steps to provide guests with the best service possible.
• Interact with guests positively and show them to their destination if possible.
• Take responsibility for all equipment and supplies, preventing loss and abuse.
• Maintain a polite and pleasant personality.
• Work without supervision and/or alone when necessary.
• Ensure proper set-up and replenishment of goods during tea service, coffee breaks, etc.
• Drive, park, and backup vehicles safely ranging in size from utility carts to full-size vans.
• Safely handle sterno and hot items with care.
• Push a full food cart that weighs up to 200 lbs. at a distance of about 50 yards without assistance.
• Handle dishes and glassware carefully.
• Negotiate stairs and uneven pathways while carrying full trays.
• Work under crowded noisy conditions and navigate around guests with loaded trays.
• Conduct routine inventory of stock to ensure adequate supplies.
• Assist with training of new room service staff.
• Inspect work of others for conformance to prescribed standards of service.
• Communicate clearly in English with guests, visitors, and employees.
• Perform basic mathematical skills including cash/credit transactions accurately.
• Adhere to dress and grooming standards, presenting a neat and professional image.
• Maintain a flexible work schedule including days/nights, weekdays/weekends, and holidays.

Benefits

• $24.00 hourly salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services