Room Service Associate/Call Center Associate
About The Position
Room Service Associates are responsible for delivering meals to patients and guests with a cheerful and excellent service attitude following the approved method of service. When you come to work for Sarah Bush Lincoln or Fayette County Hospital Long Term Care, you have our commitment to help make this the best work experience of your life. Career development is available through continuing education and on-site training, so come grow with us! We are striving to be the employer of choice in the area. Employees reap the benefit of our work culture which is steeped in professional and personal development programs. We have developed a solid benefit package to help retain our employees, while providing them opportunities to grow their careers. We support on-site classroom learning programs and internet courses, and we have a generous tuition reimbursement program-- all designed to help staff achieve their goals.
Requirements
- Food Handlers Certificate within 30 Days - Sarah Bush Lincoln
Responsibilities
- Assists in restocking coolers, plates, flatware, cups, etc
- Assists wherever needed in the Room Service operation – taking patient meal orders, etc.
- Confirms the patient’s identity by checking ID badge and verifying patient name and date of birth
- Delivers guest trays and collects payment.
- Demonstrates knowledge of all menu offerings, diet variations and specifics of what may be ordered by patients based on their physician prescribed diet.
- Ensures that all foods are covered, labeled, dated and timed in accordance with HACCP guidelines.
- Ensures “Always Very Satisfied” service. Uses good judgment in addressing / resolving any patient complaints
- Functions as part of a team that ensures delivery of food to patients within approved time of 45 minutes.
- Inventories, stocks and maintains the PAR levels for the unit refrigerators with snack/food items as required to meet patient needs during hours Room Service is not available.
- Maintains a clean, safe and sanitary work environment as established by all regulatory agencies.
- Maintains a friendly and cheerful demeanor at all times while on duty.
- Records and monitors all quality control indicators.
- Returns soiled trays after meal service from soiled cart.
- Transports patient Room Service carts to units and delivers meals to patients following the approved method of service and using key customer service scripting.
Benefits
- Career development is available through continuing education and on-site training
- professional and personal development programs
- solid benefit package
- generous tuition reimbursement program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
