Room Service Ambassador - Part Time - Rotating

Best Care•Omaha, NE

1d•Onsite

About The Position

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ, a culture known as The Meaning of Care. This involves making each delivery special, conveying difficult diagnoses with compassion, going above and beyond for patients, and celebrating their health achievements. The organization offers competitive pay, excellent benefits, and a great work environment where employees are valued and make a real difference. The Room Service Ambassador is responsible for preparing and delivering patient and guest trays to patient rooms within the hospital, utilizing exceptional customer service and adhering to departmental policies and procedures. This is a casual, part-time position with varying workdays and hours, requiring weekend availability.

Requirements

Basic math skills required.
Strong verbal communication skills for positive interaction with staff and customers required.
Strong customer service skills required, including face-to-face and telephone, required.
Able to read, write, and carry out oral and written instructions with accuracy and efficiency required.

Nice To Haves

High School diploma or General Educational Development (G.E.D.) preferred.
6 months food service experience preferred, preferably in a hospitality industry, which may include culinary, with strong emphasis in customer service.
Food Handler's Certificate preferred.
Knowledge of food production and delivery process preferred.
Knowledge of computers preferred.

Responsibilities

Prepares assembly area for room service tray production by conducting pre-service quality checks and maintaining the cleanliness of the assembly area to ensure the area is ready for the preparation of patient and guest trays.
Maintains adequate level of food and supplies for appropriate service by ensuring par levels in food service area and nourishment centers are met and maintained.
Assembles and delivers patient food trays to the patient's room by following Room Service guidelines to ensure all orders are accurate and delivered in a pre-established time guideline.
Assists with the production and preparation of food items to ensure Room Service orders are prepared and delivered in a timely manner.
Interacts and helps support patients, families, hospital staff, and Food Service team with Room Service orders and/or questions on a daily basis in a welcoming and professional manner to ensure excellent customer service is met and maintained.
Assists patients with pre-meal service, including removing lids and opening packets, by following Room Service guidelines to ensure patients are satisfied and needs are met.
Retrieves Room Service tray carts from designated areas and assists with the cleaning of Room Service trays to ensure continuity of service.
Follows proper food handling procedures and complies with quality performance standards to ensure a safe and sanitary environment.