Room Service Ambassador

OSF HealthCare • Peoria, IL

5h • Onsite

About The Position

The Room Service Ambassador at Divine Mercy Cont Care PC in Peoria, Illinois, is responsible for ensuring a high-quality dining experience for patients. This involves following established policies and procedures for verifying diet order accuracy in the room service ordering system, processing patient meal orders according to therapeutic diet guidelines, and communicating effectively with tray line staff, dietitians, nursing, and patients regarding food service issues. The role focuses on meeting patients' nutritional requirements and service expectations concerning food temperature, timely delivery, and overall food quality.

Requirements

• Food Handlers Certification required within 6 months of hire
• Excellent interpersonal and communication skills
• Solid computer skills, including proficiency with Microsoft software

Nice To Haves

• Bi-lingual Experience using a multi-line phone system
• Ability to read and check documents for accuracy on a daily basis
• Analytical skills necessary in order to modify/substitute or prepare patient meal trays when necessary according to dietary restrictions
• Excellent Mathematical skills required to accurately document percentage of oral intake and calculate patient Nutrients as orders are taken to ensure therapeutic compliance

Responsibilities

• Follows established policies and procedures for verification of diet order accuracy in the room service ordering system
• Processes patient meal orders within therapeutic diet guidelines
• Communicates with tray line, dietitian, nursing and patients on patient food service related issues
• Provides a high quality dining experience to patients which meets their nutritional requirements and service expectation regarding temperature, timeline and food quality

Benefits

• Comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees