Room Service Ambassador

University of Arkansas for Medical Sciences•Little Rock, AR

54d

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy The Room Service Ambassador is responsible for assisting patients with menu selections, and ensuring the patients receive meals and nourishments in accordance with physician prescribed diets, food allergies, and preferences. The Room Service Ambassador provides excellent customer service to ensure the department’s goals are met.

Requirements

High School diploma/GED plus computer.
Basic keyboard skills and telephone etiquette skills.

Nice To Haves

Experience in a food service, customer services or patient care setting.

Responsibilities

Provides an excellent customer service experience when the patients are making menu selections.
Take food orders over the phone.
Make selections into the electronic meal selection, and updating and recording patient information.
Corrects menu choices based on meal patterns, allergies and patient preferences.
Trouble-shoots issues at the point of service affecting patient satisfaction with the food service.
May perform other duties as assigned.