Room Service Ambassador

Saint Elizabeth Medical Center•Edgewood, KY

About The Position

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do. Join our Nutrition Services team and find out what it means to be “Right Here ”. A career at St. Elizabeth means inspiring hope and healing in those who need it most. You’ll enjoy the culture, compensation, and benefits you want, while receiving the support you need to advance your career . With five Magnet-recognized facilities and a tradition of excellence unmatched in our region, St. Elizabeth is a place where nurses can flourish, and where their commitment to patients is mirrored by our administration’s commitment to them. Come see why we continue to be one of the most highly awarded health systems in our region.

Requirements

Basic computer skills
Strong verbal and written skills
Customer service training and skills

Responsibilities

Serve meals to patient in a personalized, professional, efficient manner
Instructs patients on meal ordering system
Assists patient in placing meal orders
Assesses the patient’s capabilities to utilize the meal order system
Communicates with healthcare team to ensure the patient’s nutritional intake
Deliver and serve patient meals using service excellence standards.
Utilize the AIDET model when interacting with internal and external customers.
Demonstrate professional and courteous behavior.
Resolve patient meal issues quickly and with a positive outcome.
Introduce and assess patients to meal ordering system, be familiar with diet types and restrictions, recognize special needs of patient and provide assistance.
Communicate positively with assigned nursing unit personnel to facilitate: proper glucose monitoring, appropriate menu delivery, timely resolution of patient meal concerns and special situations.
Inventory, order and replenish bulk food supplies known as floor stocks on assigned nursing unit.
Monitor and maintain effective cash handling and accounting practices regarding patient guest tray service
Consistent use of proper hand hygiene, isolation procedures and hair restraints throughout the room service process.
Role model clean, neat and professional appearance.
Compliance with all local, state, federal and medical center regulatory, safety, sanitation and security standards.
Participates in performance improvement (PI) studies, assist with data collection and supports action plans.
Performs other duties as assigned.