As an integral part of a team, the Reservations Assistant Manager is responsible for continuously improving each guest experience by providing exceptional service throughout the reservations process. The Reservations Assistant Manager will be accessible to the Reservations employees on a day-to-day basis. They must possess exceptional communication and leadership skills to maintain employee morale, effectively coach team members, and address guest or travel advisor opportunities. Common sense and good judgment are essential to this position. One must know when, where and how to handle and address matters necessary for the operations and integrity of the hotel whether directly or indirectly outlined in the position description.