Room Readiness Specialist

MPM Macon • Dunedin, FL

14d • $15 - $16 • Onsite

About The Position

The Room Readiness Specialist / Housekeeper / Room Attendant performs duties in cleaning and servicing of guest rooms and baths under the supervision of the housekeeping supervisor(s). The Room Readiness Specialist is responsible for the overall room cleanliness to ensure exceptional service to all guests that is consistent and continually in accordance with the Autograph Collection standards under the Marriott franchise of Mainsail Lodging and Development. This role promotes a positive image of the property to guests and must be pleasant, honest, and friendly, and should also be able to address guest requests and concerns. This role will complete special projects in an effort to customize the guest experience and provide exceptional service. Must be available evenings and weekends Typical shifts will be on Fridays, Saturdays & Sundays and will include evenings - typical schedule is 9am-5:30pm (subject to changes based on business need) Pay rate: $15 - $16/hour depending on experience and qualifications

Requirements

• Highschool diploma or equivalent
• Excellent communication skills, both verbal and written
• Strong customer service skills
• Ability to use technology, e.g., computers, tablets, iPads
• Organizational skills
• Proven experience in working quickly and efficiently
• Ability to take initiative and handle assignments with limited supervision
• A sense of ownership in everything that you do
• Ability to sit or stand for extended periods of time
• Ability to bend  frequently
• Ability to push up to 100 lbs
• Ability to lift, pull and push up to 50 lbs
• Ability to communicate clearly
• Ability to work long hours as needed
• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the property, the resort, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Nice To Haves

• Previous hospitality experience preferred
• Prior experience in a cleaning position

Responsibilities

• Clean and sanitize assigned hotel rooms to include: dusting, vacuuming, changing bed linens, cleaning windows, mirrors, cleaning bathrooms, vents, lobby areas, walls, carpets, and common areas within shift time requirements
• Provide deep cleaning services as directed by housekeeping management and supervisors
• Provide personalized services for event guests, including decorating their rooms to enhance their experience
• Provide turn down service for guests as requested
• Acknowledge guests in all public spaces with a warm and friendly greeting
• Perform quality cleaning to meet the requirements of the room inspections
• Replenish amenities within guest rooms, including toiletries and minibar
• Follow scheduled shifts and follow break and lunch requirements
• Deep clean on a rotational schedule
• Assist with VIP arrivals
• Maintain guest confidentiality following all hotel procedures
• Safely clean rooms with the proper chemicals
• Refill bottled chemicals at the close of the shift to ensure the next team is stocked
• Communicate with co-workers on room inventory needs
• Communicate professionally, including in person and while using technology
• Respect all guests, team members, and management by maintaining a positive, friendly attitude
• Report any technology, maintenance, or room ware issues to Housekeeping Manager
• Interact with all hotel guests in a professional manner; use the guests name, assist guests as needed, and share hotel knowledge
• Assist guests with any special requests, including amenities or any room ware needs
• Maintain cleanliness and organization of the housekeeping office and storage area. Ensure carts are cleaned and restocked daily
• Perform turndown service as requested by guest
• Report any suspicious activity, unusual items, or irregular behavior from guests in public areas and/or in room
• Review daily board and refresh stay over rooms
• Follow all hotel policies and procedures as outlined in the team member handbook
• Other necessary duties as reasonably assigned
• Ensure successful performance by assisting guests with an exceptional experience to ensure high performing scores on the GSS (Guest Satisfaction Surveys) according to Marriott and Mainsail/Fenway standards.

Benefits

• Medical, Dental, & Vision
• HSA & Flexible Spending Account Options
• Basic Life & Disability Plan Options
• 401K Retirement Plan
• Paid Time Off
• Holiday Pay
• Career Training & Development Opportunities
• Tuition Reimbursement
• Bereavement Leave
• Employee Assistant Program (EAP)
• Jury Duty (May vary by state)
• Employee Discounts
• Employee Referral Bonus
• Free meal for all full-service hotel employees

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED