Room Operations Supervisor

Concord Hospitality Enterprises•Lyndhurst, NJ

11h

About The Position

As a Room Operations Supervisor at Concord Hospitality, you will lead the front desk and housekeeping team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience while also maintaining the standard in room cleanliness and everything in working order. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Director of Rooms roles.

Requirements

High school diploma or equivalent required; hospitality or supervisory experience preferred
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Ability to multitask and remain professional in a fast-paced environment
Detail-oriented with strong organizational skills
Flexibility to work varied shifts, including evenings, weekends, and holidays
Commitment to delivering outstanding guest service

Nice To Haves

hospitality or supervisory experience preferred

Responsibilities

Provide the highest quality of service to guests at all times
Check guests in and out efficiently and in a friendly manner
Handle guest mail and messages with professionalism and accuracy
Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
Take reservations and manage room blocks and special requests
Answer switchboard calls following proper telephone etiquette standards
Monitor room availability and assist AGM/GM with yield management and restrictions
Handle guest safe deposits per established procedures
Keep the lobby and desk area clean and presentable
Maintain thorough knowledge of emergency and security procedures
Inspect rooms and make sure that everything is up to brand standards
Assign room assignments while working with Front desk on any special request or needs
Coordinate repairs and maintenance with the Engineering team
Report any incidents or accidents accordingly with Director of Rooms or General Manager
Order supplies as needed
Assign special projects and coordinate out of order rooms with Front Desk
Work with Laundry team and inspect cleanliness and conditions of the linen and terry