Room Attendant - Regent Santa Monica Beach

IHG•Santa Monica, CA

12d•$26 - $33•Onsite

About The Position

As a Room Attendant, your primary responsibility is to maintain a pristine and inviting environment for our guests. You will play a pivotal role in ensuring the guest rooms are immaculate, well-organized, and equipped with all essential Regent amenities. By demonstrating an unwavering commitment to cleanliness, consistent attention to detail, and guest satisfaction. You will contribute to the delivery of a world-class guest experience.

Requirements

Minimum 2 years of housekeeping experience in a luxury hotel preferred.
Essential verbal and written communication skills.
Outstanding organizational abilities and skills for taking initiative, problem-solving, multi-tasking, and prioritizing.
Passionate about hospitality and providing an outstanding guest experience.
Carrying or lifting items weighing up to 50 pounds and pushing or pulling up to 100 pounds.
Ability to stand, stoop, and bend repetitively.
Flexible schedule, able to work evenings, weekends, and holidays.

Responsibilities

Promote Regent’s service philosophy and style through our people attributes.
Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
Attend shift briefings daily at the start of your shift.
Retrieve assignments and other tools essential for your shift.
Ensure all chemical bottles are appropriately labeled following MSDS (Martial safety data sheet guideline)
Collect and wear PPE (Personal Protected Equipment) at the start of your shift.
Ensure assigned guest rooms are cleaned, organized, and well-maintained to meet cleanliness and service standards.
Ensure the cleaning sequence of service is completely followed and guest rooms are exceptionally clean.
Check room privacy indicators and report accordingly.
Ensure safety and security for guests and their belongings during housekeeping service.
Ensure the cleanliness status of the room is updated in the KYC system using the provided device.
Report any maintenance issues or special cleaning needs, i.e., window washing or carpet shampooing, in the provided KYC device.
Clothing left around the room and shoes neatly cared for per service standard.
Ensure all collateral within the room is clean and up to date.
Ensure the coffee station is stocked with coffee, tea, and condiment items in the coffee tray.
Ensure the room temperature is set to the proper setting.
Ensure all guest laundry requests are immediately picked up and sent to the laundry department.
Conduct a last inspection of the room to ensure cleanliness and presentation.
Ensure compliance with the hotel’s lost and found policy, and all items are immediately reported and given to security.