Room Attendant (Part-Time) - Holiday Inn Express Elk Grove

WS Management•Elk Grove, CA

16h

About The Position

The Room Attendant plays a vital role in delivering WS Management's Outrageous Hospitality by creating clean, safe, comfortable, and inviting guest rooms. This role is essential to guest satisfaction and directly reflects WS values-Integrity, Respect for All, Empowerment, Kindness, Creativity, & Results Orientation. Room Attendants support the Three P Philosophy (People, Profit & Planet) by ensuring rooms are spotless, well-maintained, and prepared efficiently while minimizing waste and preserving assets. This is one of the most guest-impacting positions in the hotel and must consistently uphold brand cleanliness standard.

Requirements

Detail-oriented and thorough
Prioritization and time management skills
Ability to work with little or no supervision while meeting high-performance standards
Physical mobility and stamina
Ability to follow instructions
Professional and polite
Ability to lift at least 35lbs
Ability to remain discreet and respect the privacy of guests
Ability to perform consistent work to the highest of standards

Responsibilities

Deliver Outrageous Hospitality
Provide a welcoming presence when interacting with guests in hallways or rooms
Respond to guest requests with urgency and positivity
Demonstrate fairness, kindness, and professionalism at all times
Protect guest privacy and security with strict adherence to policies
Resolve concerns quickly and communicate guest feedback to Leadership and appropriate Departments
Make Everything Sparkle (Cleanliness & Presentation)
Clean and service guest rooms according to brand and WS standards
Follow ABC Rule - Always Be Cleaning - throughout the shift
Ensure all linens, surfaces, bathrooms, amenities, fixtures, and floors meet brand quality
Restock amenities according to inventory par levels
Report maintenance issues immediately to ensure timely repair
Follow Brand & WS Standards
Use proper cleaning techniques, safe chemical handling, and labeling
Follow established room assignment procedures, timing expectations, and checklists
Ensure carts, linen closets, and equipment are clean, organized, and fully stocked
Maintain brand room presentation standards (pillows, drapes, lighting, amenities, temp, etc.)
Safety, Security & Asset Protection
Follow OSHA, brand, and WS safety guidelines
Maintain secure handling of master keys and guest belongings
Report hazards, suspicious behavior, or injuries immediately
Care for hotel equipment and tools with consistently safe handling
Teamwork, Communication & Collaboration
Communicate room status updates clearly using the required system (radio/hotel phone)
Work collaboratively with Housekeeping Supervisors, Front Desk, and Maintenance teams
Assist fellow associates when needed to support productivity and deadlines
Maintain a positive and respectful work environment
Ensure to maintain cleanliness of employee shared spaces (i.e., breakrooms, bathrooms)