Room Attendant ("Recamarera/o")

Azul Hospitality•Seattle, WA

1d•Onsite

About The Position

The Room Attendant is responsible for ensuring the highest level of cleanliness and condition of the hotel guest rooms to ensure guest satisfaction. This role involves providing guests with clean and fresh sheets, towels, and other necessities, while maintaining the highest standards of cleanliness at all times. Key duties include cleaning all assigned guest rooms within required time limits, updating daily assignment sheets, changing bed linens, replenishing room supplies, lifting and moving furniture, cleaning various surfaces such as rugs, carpets, upholstered furniture, and all types of furniture including picture frames, bed frames, lamps, TVs, armoires, and desks. The attendant will also thoroughly clean bathroom areas, polish woodwork and metal work, clean windows, door panels, and sills, empty wastebaskets, replenish bathroom supplies, sort and distribute linen, organize and stock cleaning carts, transport trash, and conduct deep cleaning projects. Additionally, the role involves cleaning hallways, restrooms, elevators, stairwells, locker rooms, and other work areas as needed, performing general cleaning tasks to adhere to health standards, turning in Lost & Found items, practicing emergency procedures, reporting maintenance issues, and ensuring unacceptable rooms are not released to inventory until addressed.

Requirements

Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, both verbal and written.
Must have excellent customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
High school or equivalent education required.
All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards.
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position.
Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities.
Attendance at all scheduled training sessions and meetings is required.

Nice To Haves

Experience in the hospitality industry preferred.

Responsibilities

Clean all guest rooms as assigned within the required time limit.
Update daily assignment sheets throughout the day.
Turn in assignment sheet and keys to the Housekeeping Supervisor at the end of the shift.
Change bed linens and make beds.
Replenish room supplies, i.e., amenities, drinking glasses, clean linen.
Lift and move furniture in the room.
Clean rugs, carpets, upholstered furniture using vacuum cleaner and/or proper chemicals.
Dust and clean all furniture including picture frames, bed frames, lamps, TVs, armoires, desks, etc.
Thoroughly clean bathroom area by washing the shower/tub, sink, floor, toilet, etc.
Polish woodwork and metal work such as fixtures and metal fittings.
Clean windows, door panels and sills.
Empty wastebaskets.
Replenish bathroom supplies and terry.
Sort, count, fold and distribute linen to the linen closets.
Organize and stock cleaning cart and organize linen closets on floors assigned.
Transports trash and waste to disposal area.
Conduct deep cleaning projects in the guest rooms according to the hotels Deep Cleaning program.
Clean hallway, restrooms, elevators, stairwells, locker rooms and other work areas as needed.
Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.
Turn in all Lost & Found items following the standard procedures.
Practice the hotels' emergency procedures and be knowledgeable of the hotels loss prevention guidelines.
Report maintenance issues and necessary room repairs.
Ensure unacceptable rooms are not released back to inventory until items are addressed.
Ensure work area is clean when finished.
All other duties assigned by manager or supervisor.
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect supervisors.