FT Room Attendant

AccorHotel•Miami, FL

10d

About The Position

Job Purpose: Under the general guidance of the Housekeeping Manager, assist in ensuring the highest standard of cleanliness of the guest rooms and associated areas to a clean, neat and well maintained. Ensure all of our guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience.

Requirements

High School Diploma or equivalent required
One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
Possess a gracious, friendly, and fun demeanor
Ability to multitask, work in a fast-paced environment and have a high level attention to detail
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Must be able to stand or walk a minimum eight-hour shift.
Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
Must have excellent communication skills and be able to read, write, speak and understand English.
Must be able to work inside and outside at all times of the year as needed, based upon business volumes.

Nice To Haves

Additional language ability preferred.

Responsibilities

Clean and service bedrooms, bathrooms and associated areas to the standard of cleanliness required by the hotel
Re-sheet all rooms daily with clean linen, ensuring creases are removed, dust all furniture, fully clean bathrooms, replenish all guest supplies and stationary, vacuum all rooms thoroughly
Record all serviced rooms on worksheet, report and record any rooms that cannot be serviced
Ensure that all VIP gifts are replenished daily
Dispose of all rubbish and dirty linen safely and correctly
Ensure that all equipment is maintained in a serviceable condition and report faults immediately
Create and maintain a personal respectful rapport with all guests, deal with their requirements and inquiries
Handle guest complaints promptly and with thorough follow up, referring to others when necessary
Follow key signing procedures and take responsibility for assigned keys
Hand in all lost property immediately and follow hotel lost and found procedure
Assist in stock and special cleaning projects as required
All guest property is handled in an efficient and correct manner
Report any damage to bedding, curtains, blinds and soft furnishings to the Floor Supervisor/Manager
Report any room that does not require service, “Do Not Disturb” or double locked to Floor Supervisor/Manager
Report any shortage of linen, supplies or equipment to the Floor Supervisor/Manager
Comply with Health and Safety hazards and report these at once
Assist fellow employees to perform similar or related jobs as and when necessary
Any other reasonable duties as assigned by the supervisor or manager
Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
To be aware of and ensure constant compliance with all necessary operational policies including: Health and Safety Food Hygiene Maintenance Emergency Procedures Liquor Licensing
Attend mandatory meetings including divisional meetings, staff meetings, etc.
Participate in community events and ensure corporate social responsibility goals of the company are met.
Keep work area clean and organized.
Complete other duties as assigned by the Department Head.
Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
Ensure compliance with the company’s policies and procedures.
Assimilate into the company’s culture through understanding, supporting and participating in all the company elements. Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position.