Room Attendant-Full Time

PCH Hotels & Resorts•Birmingham, AL

21h•Onsite

About The Position

Thorough cleaning of guestrooms consists of replacing all linen and towels in the room, vacuuming and dusting, replacing guest supplies, and thorough bathroom cleaning. Notifies the Housekeeping Management or the Engineering Department of any maintenance or repair that needs to be done. Must be very responsive to guest requests and be able to communicate easily with them. Bending and lifting are part of the job. Clean and maintain assigned rooms to a high standard of cleanliness, ensuring guest comfort and satisfaction. Verify and visually inspect all rooms assigned daily, including vacant maintenance (VM) and vacant ready (VR) rooms. Report any discrepancies to the Housekeeping Supervisor promptly. Recheck all rooms at departure times and report the room status to the Housekeeping Supervisor for efficient room turnover. Report any maintenance work needed to the Engineering department or Housekeeping Supervisor to ensure timely repairs and maintenance. Enter each guest room by knocking on the door and saying Good morning, Good afternoon, or Good evening, Housekeeping, displaying courtesy and respect for guests' privacy. Upon entering the guest room, ensure all trash is picked up and promptly report any missing items to the Housekeeping Supervisor. Change linens and make beds according to brand standards, ensuring a comfortable and inviting atmosphere for guests. Thoroughly clean the bathroom, including shower doors, walls, mirror, tub, toilet, and floor. Properly place standard items in the bathroom area for guest convenience. Dust room items, vacuum the floor, clean inside drawers, and check under beds to maintain a tidy and organized space for guests. Restock the housekeeping cart for the next day, ensuring all necessary supplies are readily available for efficient room cleaning. Turn in keys and the housekeeping cart at the end of the shift, ensuring proper handover and accountability. Report all lost and found items found in guest rooms to the Lost and Found department, adhering to hotel policies. Remove room service trays from rooms and place them in the hallway for prompt removal and cleanliness. Make up rollaway beds and notify housekeeping aides for removal and storage, ensuring room readiness for guest needs. Maintain the highest level of guest hospitality and professionalism, reflecting the hotel's commitment to exceptional service. Renaissance Birmingham Ross Bridge Golf Resort and Spa is widely recognized as one of the finest resorts in the Birmingham area and all of central Alabama. Affectionately known as "The Castle", the resort has recently undergone a beautiful renovation, a pool expansion, and the onsite golf course is the fifth-longest course in the world and a destination for golfers from around the world. The event spaces include 18 event rooms, over 25,000 square feet of space, and a capacity of over 1,000 in the largest room. The resort hosts a wide array of weddings, corporate meetings, social events, and much more! As a part of the PCH Hotels & Resorts portfolio, Ross Bridge associates enjoy a comprehensive benefit package and a wide array of perks and discounts, including: Full health, dental, and vision coverage, including both FSA and HSA options, 401k with matching Hotel, F&B, golf, and retail discounts throughout the company properties Worldwide Marriott discounts And much more! Join the PCH Hotels & Resorts team, where we believe in providing "hospitality with heart & soul"

Responsibilities

Thorough cleaning of guestrooms consists of replacing all linen and towels in the room, vacuuming and dusting, replacing guest supplies, and thorough bathroom cleaning.
Notifies the Housekeeping Management or the Engineering Department of any maintenance or repair that needs to be done.
Must be very responsive to guest requests and be able to communicate easily with them.
Clean and maintain assigned rooms to a high standard of cleanliness, ensuring guest comfort and satisfaction.
Verify and visually inspect all rooms assigned daily, including vacant maintenance (VM) and vacant ready (VR) rooms.
Report any discrepancies to the Housekeeping Supervisor promptly.
Recheck all rooms at departure times and report the room status to the Housekeeping Supervisor for efficient room turnover.
Report any maintenance work needed to the Engineering department or Housekeeping Supervisor to ensure timely repairs and maintenance.
Enter each guest room by knocking on the door and saying Good morning, Good afternoon, or Good evening, Housekeeping, displaying courtesy and respect for guests' privacy.
Upon entering the guest room, ensure all trash is picked up and promptly report any missing items to the Housekeeping Supervisor.
Change linens and make beds according to brand standards, ensuring a comfortable and inviting atmosphere for guests.
Thoroughly clean the bathroom, including shower doors, walls, mirror, tub, toilet, and floor.
Properly place standard items in the bathroom area for guest convenience.
Dust room items, vacuum the floor, clean inside drawers, and check under beds to maintain a tidy and organized space for guests.
Restock the housekeeping cart for the next day, ensuring all necessary supplies are readily available for efficient room cleaning.
Turn in keys and the housekeeping cart at the end of the shift, ensuring proper handover and accountability.
Report all lost and found items found in guest rooms to the Lost and Found department, adhering to hotel policies.
Remove room service trays from rooms and place them in the hallway for prompt removal and cleanliness.
Make up rollaway beds and notify housekeeping aides for removal and storage, ensuring room readiness for guest needs.
Maintain the highest level of guest hospitality and professionalism, reflecting the hotel's commitment to exceptional service.