Room Attendant Lead

Residence Inn by Marriott Big Sky/The Wilson Hotel • Big Sky, MT

91d

About The Position

Opportunity: Room Attendant Lead. Clean and maintain guest rooms to ensure rooms meet established standards. Train and support associates consistent with HHM and brand standards for cleanliness and maintenance.

Requirements

• High School diploma preferred.
• Previous housekeeping experience required or equivalent training.
• Understand and communicate in English.

Responsibilities

• Greet guests upon interaction with a warm and friendly greeting.
• Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
• Change bed linens and replace towels and other amenities.
• Clean and polish furniture and fixtures; dust furniture, walls or equipment.
• Notify managers concerning the need for repairs in guest rooms.
• Process guest items left in rooms according to lost and found policy.
• Train, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Inspect work performed to ensure that it meets specifications and established standards.
• Oversee training of Room Attendants with partnering with third party vendors, if applicable.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform house person and lobby attendant duties when short staffed or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform or assist with cleaning duties as necessary.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Benefits

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED