Room Attendant Lead

French Lick Resort•Big Sky, MT

50d

About The Position

Room Attendant Lead Clean and maintain guest rooms to ensure rooms meet established standards.Train and support associates consistent with HHM and brand standards for cleanliness and maintenance. Potential Career Path Housekeeping Supervisor - Assistant Executive Housekeeper - Executive Housekeeper Essential Job Functions Greet guests upon interaction with a warm and friendly greeting. Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming. Change bed linens and replace towels and other amenities. Clean and polish furniture and fixtures; dust furniture, walls or equipment. Notify managers concerning the need for repairs in guest rooms. Process guest items left in rooms according to lost and found policy. Train, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Inspect work performed to ensure that it meets specifications and established standards. Oversee training of Room Attendants with partnering with third party vendors, if applicable. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform house person and lobby attendant duties when short staffed or during peak periods. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Perform or assist with cleaning duties as necessary. Ensure overall guest satisfaction. Perform other duties as requested by management.

Requirements

High School diploma preferred.
Previous housekeeping experience required or equivalent training.
Understand and communicate in English.

Responsibilities

Greet guests upon interaction with a warm and friendly greeting.
Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
Change bed linens and replace towels and other amenities.
Clean and polish furniture and fixtures; dust furniture, walls or equipment.
Notify managers concerning the need for repairs in guest rooms.
Process guest items left in rooms according to lost and found policy.
Train, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Inspect work performed to ensure that it meets specifications and established standards.
Oversee training of Room Attendants with partnering with third party vendors, if applicable.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform house person and lobby attendant duties when short staffed or during peak periods.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Perform or assist with cleaning duties as necessary.
Ensure overall guest satisfaction.
Perform other duties as requested by management.