Room Attendant/Housekeeper- Housekeeping

Trump Hotel Collection • Chicago, IL

135d

About The Position

Responsible for the overall cleanliness of assigned rooms/suites cleaned in compliance with all Five Star service standards. Reports maintenance deficiencies in order to maintain rooms/suites in compliance with standards.

Requirements

• High School graduate or equivalent required.
• 6 months to 1 year cleaning experience in housekeeping or janitorial services preferred.
• Ability to arrive at work on time and when scheduled.
• Physically able to move large objects such as: carts, large bags of linen, ironing boards.
• Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles.
• Ability to learn, follow and practice standards for cleanliness.
• Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
• Ability to communicate effectively and pleasantly in English with guests and staff as necessary to effectively work within the department.
• Ability to grasp, lift, carry or otherwise move materials weighing up to 50 lbs.
• Ability to move throughout, building, bend, stop and reach on a continuous basis up to an 8-hour shift.

Nice To Haves

• Additional language ability is strongly preferred.

Responsibilities

• Check cart for supplies, stock as needed, keep cart clean and organized.
• Greet guests immediately with friendly/sincere acknowledgement.
• Strip dirty linens towels as needed and remove used amenities from the room/suite.
• Clean room/suite, as assigned, which includes making beds, cleaning bathrooms, dusting, vacuuming and washing windows / tracks.
• Reports rooms as clean and available.
• Reports maintenance deficiencies in order to maintain the room in compliance with hotel standards.
• Replenish linen and guest amenities.
• Respond to special requests by guests (such as providing extra amenities or service time requests).
• Ensures proper use of inventory and supplies.
• Reports any missing, damaged or maintenance issues in rooms immediately.
• Communicates any guest issues and feedback to the management team to ensure appropriate actions are taken.
• Complies with and ensures compliance with security procedures.
• Other duties as assigned.

Benefits

• A range of employment benefits for this Non-Full Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 251-500 employees