Room Attendant (Full-Time) - Arizona Biltmore

Corporate OfficesPhoenix, AZ
108d

About The Position

As a Room Attendant, you would be responsible for the overall cleanliness of assigned rooms/suites, and report maintenance deficiencies in order to maintain rooms/suites in compliance with standards. Specifically, this includes, but is not limited to, the following duties: Clean rooms/suites as assigned, which includes: making beds, cleaning bathrooms, dusting, vacuuming and washing windows/tracks. Report rooms as clean and available. Report maintenance deficiencies in order to maintain room in compliance with hotel standards. Strip dirty linens/towels and remove used amenities from room/suite. Check maid cart for supplies, stock as needed. Greet guests immediately with friendly/sincere acknowledgement. Replenish linen and guest amenities. Clean balconies, if applicable. Respond to special requests by guests (such as providing extra amenities or service time requests). Provide customer service to guests, including information about hotel services, activities and local attractions. Assist co-workers, as requested.

Requirements

  • Proven tenure in prior jobs.
  • Prior luxury hotel/resort housekeeping experience, preferred.
  • Keen eye for detail.
  • Team player.
  • Strong work ethic.
  • Flexible/adaptable.
  • Bilingual in English and Spanish is a plus.

Responsibilities

  • Clean rooms/suites as assigned, including making beds, cleaning bathrooms, dusting, vacuuming and washing windows/tracks.
  • Report rooms as clean and available.
  • Report maintenance deficiencies to maintain room compliance with hotel standards.
  • Strip dirty linens/towels and remove used amenities from room/suite.
  • Check maid cart for supplies and stock as needed.
  • Greet guests immediately with friendly/sincere acknowledgement.
  • Replenish linen and guest amenities.
  • Clean balconies, if applicable.
  • Respond to special requests by guests.
  • Provide customer service to guests, including information about hotel services, activities and local attractions.
  • Assist co-workers as requested.

Benefits

  • Comprehensive health insurance.
  • Retirement plans.
  • Paid time off.
  • On-site wellness programs.
  • Local discounts.
  • Employee rates on hotel stays.
  • Ongoing training and development opportunities.
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