The Room Attendant Extra must maintain Five Star/Five Diamond cleanliness standards in accordance with Fairmont Hotels. Our Housekeeping team makes an impression on every guest by exuding a warm and engaging service attitude.
Requirements
Knowledge of proper chemical handling
Must be able to read labels on chemical bottles
Must be able to use all cleaning chemicals, not developing an allergic reaction
Ability to perform all above mentioned general and specific job duties
Ability to perform and complete assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness
Ability to approach all encounters with guests and employees in a professional, courteous and service-oriented manner
Ability to understand and comply with all hotel and departmental standards, policies and procedures
Demonstrate flexibility and adapt to last minute changes
Able to work responsible and well organized
Able to multitask
Must be flexible in terms of working hours; must work weekends and holidays
English verbal and written communication skills mandatory, second language a plus
Interacts with guests in a professional, courteous, efficient manner
Ability to speak and read English preferred, second language a plus
To be eligible for this position, a candidate must be US National or have existing US work authorization
Must be available to work all shifts (AM, PM and overnight)
Responsibilities
Responsible to sign for assigned keys, pager, work paper and return by end of shift
Maintain record of rooms cleaned throughout the shift and mark assignment sheet accordingly
Remove dirty linen from beds in guest’s room and remake bed with fresh clean linen
Ensure all soiled linen is regularly returned to linen room and properly chuted
Clean and sanitize all areas of guest room and adhere to the established Housekeeping Departments Standards
Tidy guest clothes, pair shoes and align guest toiletries
Clean all window sills by wet dusting
Empty trash and ensures that trash receptacles are clean
Disinfect telephones and receiver
Inform Housekeeping Management of any problems or unusual circumstances
Assists guests with housekeeping-related requests in timely, professional manner
Vacuum all guests’ rooms both occupied and vacant daily. Mop whenever necessary
Clean all walls lights/ceiling lights as required
Change room status via telephone interface after completion of room cleaning
Restock mobile packs for the next day
Report any equipment that is malfunctioning
Immediately report all Health & Safety Hazard/Issues
Attend any training courses given by Housekeeping and Training Director
Inform Housekeeping Management of any absence from duty, reasons, and request days off for holidays on appropriate form
Report all Engineering deficiencies to Housekeeping Coordinator and or Manager
Perform other related duties as requested by supervisor
Adhere to Fairmont Grooming Standards at all times
Comply with all hotel and departmental standards, policies and procedures
Observe health and safety guidelines at all times
Wear safety equipment and/or protection if required