Room Attendant (AM) - Regent Santa Monica Beach

InterContinental Hotels Group • Santa Monica, CA

116d • $25 - $31

About The Position

As a Room Attendant (PM), your primary responsibility is to maintain a pristine and inviting environment for our guests. You will play a pivotal role in ensuring the guest rooms are immaculate, well-organized, and equipped with all essential Regent amenities. By demonstrating an unwavering commitment to cleanliness, consistent attention to detail, and guest satisfaction, you will contribute to the delivery of a world-class guest experience.

Requirements

• Minimum 2 years of housekeeping experience in a luxury hotel preferred.
• Essential verbal and written communication skills.
• Outstanding organizational abilities and skills for taking initiative, problem-solving, multi-tasking, and prioritizing.
• Passionate about hospitality and providing an outstanding guest experience.
• Carrying or lifting items weighing up to 50 pounds and pushing or pulling up to 100 pounds.
• Ability to stand, stoop, and bend repetitively.
• Flexible schedule, able to work evenings, weekends, and holidays.

Responsibilities

• Promote Regent's service philosophy and style through our people attributes.
• Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
• Attend shift briefings daily at the start of your shift.
• Retrieve assignments and other tools essential for your shift.
• Ensure all chemical bottles are appropriately labeled following MSDS (Material Safety Data Sheet) guidelines.
• Collect and wear PPE (Personal Protective Equipment) at the start of your shift.
• Ensure assigned guest rooms are cleaned, organized, and well-maintained to meet cleanliness and service standards.
• Ensure the cleaning sequence of service is completely followed and guest rooms are exceptionally clean.
• Check room privacy indicators and report accordingly.
• Ensure safety and security for guests and their belongings during housekeeping service.
• Ensure the cleanliness status of the room is updated in the KYC system using the provided device.
• Report any maintenance issues or special cleaning needs, i.e., window washing or carpet shampooing, in the provided KYC device.
• Clothing left around the room and shoes neatly cared for per service standard.
• Ensure all collateral within the room is clean and up to date.
• Ensure the coffee station is stocked with coffee, tea, and condiment items in the coffee tray.
• Ensure the room temperature is set to the proper setting.
• Ensure all guest laundry requests are immediately picked up and sent to the laundry department.
• Conduct a last inspection of the room to ensure cleanliness and presentation.
• Ensure compliance with the hotel's lost and found policy, and all items are immediately reported and given to security.

Benefits

• Hourly pay range for this role is $25.32 to $31.65.

What This Job Offers

• Industry: Accommodation
• Number of Employees: 5,001-10,000 employees