The Nolen Rooftop Supervisor
About The Position
As our Food & Beverage Supervisor, you will lead daily outlet operations while ensuring a high level of guest service and team performance. You will greet and engage with guests, understand their preferences, answer questions, recommend menu items, and support the preparation and service of food and beverages as needed. You will oversee service flow, coach team members, and step into operational roles when required. Success in this position requires a professional and approachable leadership style, strong operational awareness, efficiency under pressure, and solid knowledge of food and beverage service standards. This position may require flexible scheduling availability
Requirements
- Advanced knowledge of food and beverage and hospitality operations, including financial controls and outlet management
- Demonstrated ability to manage people, solve complex operational issues, and drive F&B performance
- Proven ability to read, interpret, and execute Banquet Event Orders (BEOs) accurately and completely
- Experience executing events and group functions, including coordination with kitchen, bar, service, and setup teams
- Highly motivated team player with strong initiative and results orientation
- Proven ability to anticipate, prevent, identify, and resolve workplace and guest service issues
- Able to perform effectively in fast-paced, high-pressure environments
- Approachable, service-focused, and consistently guest-driven in behavior and decision-making
Responsibilities
- Assist in accurately forecasting food and beverage revenue and expenses
- Assist in enforcing financial control procedures for cash handling, vouchers, inventories, and receivables
- Identify revenue opportunities, cost risks, and operational problem areas and take corrective action
- Create and distribute team member schedules in a timely and accurate manner based on business levels
- Order food, beverage, and operating supplies and monitor par levels and inventory controls
- Supervise day-to-day operations of all food and beverage outlets
- Ensure sanitation and safety standards are maintained for all F&B areas and equipment to protect assets and comply with regulations
- Step into operational roles as needed, including serving, bartending, bussing, and hosting, to support service levels and guest experience
- Support staffing coverage needs and adjust labor deployment in real time based on demand
Benefits
- Healthcare including Medical, Dental, and Vision Insurance
- HSA & FSA plans available!
- Dependent care FSA
- Identity Theft Protection Insurance Commuter benefits including transit & parking
- Pet Insurance
- PTO and Payroll Incentives for Annual Wellness Exams
- Employee Assistance Program
- Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
- Paid Sick and Vacation Time
- Family Leave
- 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
- Incentive based bonus program
- Free room nights at our hotels and employee discounts within your hotel brand
- Discounts for friends and family within your hotel brand
- Team Member recognition and bonus
- Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
- Career Growth through our in-house training program with a path personalized to your desired goals
- Referral bonus program to ANY of our locations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
