Roofing Field Service Technician

ProFormance Builder Solutions • Gaffney, SC

9h • Onsite

About The Position

The Roofing Field Service Technician is a versatile, skilled role focused on performing minor and extensive roof repairs while also handling, delivering, and managing building materials and ensuring quality control (QC) standards on new construction job sites. This position requires strong roofing knowledge, customer service ability, coordination, attention to detail, and adherence to company policies to support seamless and efficient operations and uphold high standards for installations and deliveries.

Requirements

• Valid driver's license with a clean driving record.
• Customer service experience with the ability to process customer payments.
• Physical ability to lift and transport materials.
• Familiarity with delivery and job management systems such as Skedulo.
• Strong communication and organizational skills.
• Attention to detail and ability to adhere to company SOPs and standards.
• Weekend and holiday work may be required based on business and area needs at the discretion of the GM or Regional Operations Director.

Nice To Haves

• Tile repair experience.
• Roofing repair experience (preferred but not required).
• Roofing repair experience working with shingle/metal roofs.

Responsibilities

• Perform minor and extensive repairs on shingle roofs.
• Provide excellent customer service throughout the repair process, maintaining professionalism on all residential job sites.
• Utilize company-provided tools and truck to complete assigned repair work orders.
• Handle and deliver building materials daily to new construction homes, following assigned routes via Skedulo and within work order duration standards.
• Complete delivery work orders in Skedulo as deliveries are made per the Field Tech SOP.
• Pick up and return excess materials to the warehouse after installation.
• Assist warehouse associates with loading and unloading box trucks with materials if needed.
• Visit new construction job sites daily to confirm that all assigned work orders are completed on schedule and within work order duration standards.
• QC check installations to ensure they meet ProFormance standards and builder expectations.
• Follow the Field Tech SOP for QC photo documentation and QC checklist requirements.
• Close out jobs in Skedulo after confirming completion.
• Leave job sites cleaner than when you arrived.
• Pick up and return excess materials to the warehouse after deliveries and QC checks.
• Communicate material shortages, overages, and model discrepancies to the local Area Manager.
• Upload all required photo documentation for completed material deliveries, roof repairs, and QC checks per company SOPs.
• Relay relevant information back to Branch Management or the Area Manager to maintain service timelines.
• Complete labor and delivery work orders based on assigned work order durations.
• Communicate with Area Managers to ensure smooth operations across repair and delivery functions.
• Check in with branch management and area management twice daily: once in the morning and once at the end of the day before leaving.
• Follow all company safety policies and procedures at all times.
• Adhere to the company dress code policy at all times.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) plan eligibility after 3 months of employment.
• 10 days off in your first year.
• 9 paid holidays.
• A floating holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed