ROOF Manager
About The Position
Located 27 stories above the city, ROOF on theWit is one of Chicago’s most sought-after rooftop destinations, known for its stunning skyline views, innovative cocktails, and vibrant nightlife. As part of theWit Hotel, a Hilton property, ROOF delivers a dynamic guest experience that blends luxury, entertainment, and exceptional service. Position Summary: The Roof Manager oversees the daily operations of ROOF on theWit, including food and beverage service, entertainment, guest experience, and team leadership. This role requires a highly motivated hospitality professional who can balance strategic management with hands-on service execution in a fast-paced, high-energy environment.
Requirements
- Minimum of 3 years of leadership experience in upscale, high-volume nightlife or rooftop venues, restaurants, or hospitality operations.
- High School Diploma or GED Required
- Strong understanding of mixology, bar operations, and beverage cost management.
- Proven ability to lead large teams with a focus on training, engagement, and accountability.
- Exceptional communication, organizational, and problem-solving skills.
- Availability to work evenings, weekends, and holidays as business demands.
- Knowledge of POS systems, inventory management, and Microsoft Office Suite.
Nice To Haves
- Hilton or luxury brand experience preferred.
Responsibilities
- Lead, develop, and motivate a diverse team of supervisors, servers, bartenders, and support staff to ensure a consistent, high-quality guest experience.
- Oversee nightly operations, ensuring adherence to service standards, health and safety regulations, and labor compliance.
- Collaborate with the Food & Beverage Director to drive revenue, manage costs, and achieve profitability targets.
- Monitor guest feedback and implement improvements to elevate the overall guest experience.
- Partner with marketing and event teams to support promotions, private functions, and entertainment programming.
- Conduct daily pre-shift meetings, staff training, and regular performance evaluations.
- Manage scheduling, payroll submissions, inventory control, and vendor relationships.
- Maintain a visible floor presence during peak periods, ensuring service excellence and prompt guest recovery when needed.
- Ensure compliance with all Hilton brand standards, local liquor laws, and city licensing requirements.
Benefits
- Medical Plans: Choice of three plans to meet your healthcare needs.
- Dental Plans: Two options for dental coverage.
- Vision Insurance: Coverage for routine eye care and eyewear.
- Paid Time Off (PTO): To support work-life balance.
- Accident/Hospital Indemnity/Critical Illness plans (new for 2026).
- 401(k) Retirement Plan: Plan for your future with employer contributions.
- Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
- Life and AD&D Insurance: Employer-provided coverage with additional voluntary options.
- Short-Term Disability (STD): Employer-provided coverage to support you during temporary disability.
- Voluntary Long-Term Disability (LTD): Additional protection for extended disability.
- Commuter Benefits: Save on transit and parking expenses.
- Pet Insurance: Options to support your furry family members.
- Hilton travel discounts and employee room rates worldwide
- Career growth and training opportunities
- Access to wellness programs and employee appreciation events
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
