ROOF Manager
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About The Position
The ROOF Manager at TheWit Hotel is a pivotal role that requires a dynamic individual who embodies the spirit of culture, humor, and attentive service. This position is designed for someone who can foster a motivating work environment and drive a 'Whatever It Takes' attitude among the team. The ideal candidate will have a strong passion for excellence and guest service, striving to provide a Four Diamond Level of service consistently. The role demands continuous evolution and improvement in performance to meet the high standards expected by guests and the brand. As the ROOF Manager, you will be responsible for ensuring that all operations maintain or exceed service standards, enhancing the brand's image, culture, and values. This includes managing operational efficiency, quality of service standards, and overall guest satisfaction. You will need to communicate effectively with various stakeholders, including employees, management, senior executives, and high-profile guests, ensuring that everyone is aligned with the venue's goals. The position also involves practicing proper cash handling procedures and managing the VIP reservation database using Sevenrooms software. In addition to operational responsibilities, the ROOF Manager will lead the Door Host team in promotions and street teams, manage progressive table bookings, and develop action plans for hourly employee development. The role requires flexibility to work all shifts, including holidays and weekends, and the ability to handle long hours in a fast-paced environment.
