RON Specialist

Mortgage Connect • Coraopolis, PA

47d • Remote

About The Position

We are in the business of home ownership and are looking for a certified and experienced Remote Online Notary (RON) Specialist who will find a career home with us. This non-exempt role is for someone who enjoys working in a fast-paced, team-centered environment as you will be responsible for the coordination and facilitation of all aspects involved with preparing and finalizing RON/eClosings.
Simply Secure Sign is a digital signing service platform, providing a compliant and customer-driven eClosing experience.

Requirements

• High school diploma or equivalent
• 1-5 years of experience within real estate or mortgage industry required
• One year of RON / eClosing experience and current Remote Online Notary commission required
• Strong attention to detail, customer service, and verbal/written communications
• Proficiency with computers, including Microsoft Office and Google applications (Chrome, Sheets)

Responsibilities

• Responsible for the coordination and facilitation of all aspects involved with preparing and finalizing RON transactions.
• Communicate with clients, signers, internal staff, and outside vendors via phone, email, and audio/video means to ensure a timely and successful RON closing, consistent with company and platform-defined standards. There will be audio and video recorded transactions which will require a professional dress code and conduct.
• Maintain client relationships and exceed expectations, leading the conversations regarding platform queries and signer/lender eClosing needs.
• Make routine calls and act as first line technical support for the platform, such as providing some computer, tablet, or mobile device assistance during the signer’s RON transaction process (logging into the platform, completing an audio and video pre-check, and the signing itself within the eClosing Room).

Benefits

• Competitive payrates based on skills and experience
• Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
• Rest and relaxation: Paid holidays and generous PTO based on tenure
• Community and Philanthropy: Paid volunteer time
• Paid Maternity and Parental Leave
• Contribute to your future: 401K plan and robust continuous learning opportunities
• Work Perks Program: Access to discounts that help save money in your daily life

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees