Rolex Ambassador - Bellagio

MGM Resorts International

3d • $16 • Onsite

About The Position

The Rolex Ambassador is responsible for providing an outstanding client experience, meet or exceed sales objectives, and use appropriate judgment to make decisions to build customer relationships. Providing an outstanding client experience by creating a positive and engaging environment for the client is imperative. This is accomplished by being enthusiastic and demonstrating a passion for the Rolex brand.

Requirements

• 2+ years of prior relevant experience in a luxury jewelry retail environment, specifically with Rolex
• High School Diploma or GED

Responsibilities

• Provide exceptional guest service by welcoming all customers, listening to their stories, assisting with questions, and creating memorable WOW moments using the SHOW Service Basics program.
• Own the full guest journey by building strong relationships through consistent communication, resolving issues, and ensuring a personalized experience that drives retention and repeat business.
• Follow all service standards including cleanliness, safety, visual merchandising, in-store protocols, appearance guidelines (business professional attire, Rolex tie/scarf, and Rolex watch), and adhere to the no-gifting policy.
• Stay organized and compliant by logging customer information, purchases, and communication in the CRM, following up with guests per management's cadence, and completing all Rolex-required training.
• Represent the brand with expertise by demonstrating in-depth knowledge of Rolex timepieces and having the flexibility to travel or host clients for events, all while embodying the prestige of the Rolex brand.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees