Rolex Advisor

The Watches of Switzerland Group•Plano, TX

47d

About The Position

The Rolex Advisor makes the client's needs their primary focus. They strive to establish client relationships, listening to clients to anticipate their needs and takes personal responsibility for the client's requests. The Rolex Advisor is very knowledgeable about Company merchandise and remains continuously up to date as new products are introduced The Rolex Advisor strives to create a good impression and delivers memorable service to clients, exhibiting a passion for timepieces and/or jewelry with a focus on storytelling and hospitality.

Requirements

High School Diploma
1 year retail sales experience
Excellent storytelling ability
Passion for timepieces and/or jewelry
Excellent client service and selling skills.
Excellent interpersonal and communication skills (verbal and written) Excellent organizational skills.
Ability to work as a team.
Able to multitask in a fast-paced environment.
Computer literate (MS Office)

Responsibilities

Deliver Rolex Way measures
Deliver a seamless client experience and elevated hospitality with keen attention to each client interaction
Confidently present product to clients incorporating storytelling and technical detail while creating a hospitable atmosphere
Build, maintain and develop a clientele through use of company CRM platform focusing on relationship building
Develop and maintain product knowledge on the brands, collections, and pieces carried in the showroom as well as general industry knowledge
Maintain a professional attitude at all times and conduct business with integrity
Comply with all Company guidelines, policies and procedures as outlined in all company publications
Offer assistance and build effective working relationships with team members
Turn clients over to another member of the team as required to best serve the client's needs
Organize merchandise and displays accordingly in order to optimize sales and minimize shrinkage
Supports the client experience within showroom hospitality guidelines
Independently uses all company systems, hardware and software required in the performance of duties and responsibilities
Complete relevant administrative responsibilities and tasks that support the Client Experience.
Take in and delivers client repairs when required
Fulfill Watches of Switzerland Group expectations delivering on established KPIs
Adhere to Watches of Switzerland Group Dress Code Standards
Business related travel when required
Perform all the duties and responsibilities as assigned by managment.