ROI Specialist / HIM ROI

Hartford HealthCare • PA

120d

About The Position

For Behavioral Health, the position involves processing requests for medical record and itemized bill copies in a timely and efficient manner, ensuring accuracy and providing the highest quality customer service. The role safeguards and protects the patient’s right to privacy by validating written authorizations, ensuring that only authorized individuals obtain medical records and other protected health information (PHI) with proper authorization, as outlined by Health Information Management Department policies, HIPAA, Federal and State Statutes. All requests are properly entered in Epic to ensure timely processing and tracking.

Requirements

• High School Diploma or Equivalent required.
• 2-3 years’ Clerical experience in a Health Care setting.
• Knowledge of release of information regulations, both Federal and State.
• Good communication skills, both written and verbal.

Nice To Haves

• 2-3 years’ experience in Health Information Management field.
• Medical Terminology coursework required.
• Second language abilities a plus.

Responsibilities

• Processing Hartford Healthcare At Home (HHCAH) Requests – Receives, sorts, opens and reviews all documented requests; logs all cases in Epic’s Release of Information (ROI) tracking module, determines appropriateness of all requests then processes same within 2-5 days.
• Demonstrates adherence to established policies and procedures related to HHCAH ROI and maintains less than 10 requests on the 30 day report.
• Performs self-quality checks on work to assure accuracy of the release, confidentiality, proper tracking in HHCAH ROI database and appropriate invoicing.
• Communicates with internal/external customers effectively and efficiently in a professional and courteous manner regarding requests, providing high quality customer service via phone/fax/mail or in-person.
• Actively participates in educational sessions regarding HIPAA or other regulatory requirements and other Release of Information training programs/initiatives.
• Performs other duties that relate to the daily functioning of the ROI unit.

Benefits

• Competitive benefits program designed to ensure work/life balance.
• Opportunities for career development and growth.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees