ROI Specialist / HIM ROI

Hartford HealthCare • Farmington, CT

116d

About The Position

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization. With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

Requirements

• High School Diploma or Equivalent required.
• Previous experience in a medical office or HIM department.
• Minimum: 2-3 years' Clerical experience in a Health Care setting.
• Knowledge of release of information regulations, both Federal and State.
• Good communication skills, both written and verbal.

Nice To Haves

• 2-3 years' experience in Health Information Management field.
• Medical Terminology coursework required.
• Good communication skills, both written and verbal.

Responsibilities

• Processing Hartford Healthcare At Home (HHCAH) Requests - Receives, sorts, opens and reviews all documented requests; To ensure HIPAA compliance, logs all cases in Epic's Release of Information (ROI) tracking module, determines appropriateness of all requests then process same within 2-5 days.
• Quality Assurance - Performs self-quality checks on work to assure accuracy of the release, confidentiality, proper tracking in HHCAH ROI database and appropriate invoicing.
• Customer Service - Communicates (Educates, updates, responds to inquiries) with internal/external customers (patients, attorneys, law enforcement, auditors, insurance company representatives and other members of the Hartford Healthcare team) effectively and efficiently in a professional and courteous manner regarding requests, as needed, providing high quality customer service via phone/fax/mail or in-person.
• Education - Actively participate in educational sessions regarding HIPAA or other regulatory requirements and other Release of Information training programs/initiatives.
• Performs other duties that relate to the daily functioning of the ROI unit.

Benefits

• Competitive benefits program designed to ensure work/life balance.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED