Rocktane Sales Associate - Rocktane

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

2d•Onsite

About The Position

The Rocktane Attendant is responsible for providing exceptional customer service to guests at Hard Rock Hotel & Casino Atlantic City’s convenience store, gas station, and car wash. This role requires excellent communication skills and a friendly demeanor. Key duties include operating point-of-sale systems, gas station pumps, and car wash equipment, as well as accurately handling all forms of tender. The attendant must follow state regulations for dispensing gasoline, perform car wash duties such as pre-wash and power wash, and assist with inventory counts. Maintaining a clean, safe, and hazard-free work environment, adhering to safety protocols, and meeting Hard Rock’s grooming and uniform standards are also essential. The position involves handling customer concerns professionally and escalating issues to management when necessary, along with performing other related duties as assigned.

Requirements

GED or high school diploma required.
Proficiency communicating (speaking, reading and writing) in English.
Ability to work a flexible schedule to meet the needs of the business.
Cashiering/money handling experience required.
Must exhibit a positive, friendly demeanor.

Nice To Haves

Retail and/or gas station experience preferred.

Responsibilities

Provide amplified customer service to guests at Hard Rock Hotel & Casino Atlantic City’s convenience store, gas station and car wash.
Operate systems including point-of-sale, gas station pumps and car wash software and mechanical equipment.
Accurately maintain and appropriately handle all tender including cash, credit, and player card point redemption.
Follow internal procedures for dispensing gasoline in accordance with state regulations.
Perform car wash duties as assigned including vehicle pre-wash and car tunnel power wash.
Assist with inventory counts of retail merchandise and verification of system data.
Maintain a clean, safe, and hazard-free work environment; follows all safety protocols.
Meet Hard Rock’s standard for grooming, uniform, and attire.
Handle customer concerns with professionalism and escalate issues to management if necessary.
Performs all other related and compatible duties as assigned.