ROC Specialist I

Spectrum • Rochester, NY

392d

About The Position

The ROC Specialist I position at Spectrum involves providing 24/7 incident management for the company's hybrid-fiber coaxial plant network. The role focuses on monitoring plant performance to ensure optimal service delivery to customers, dispatching maintenance teams for outages, and troubleshooting issues to maintain connectivity. This position is crucial in strengthening the connection between Spectrum services and its customers.

Requirements

• At least 1 year of cable/telecommunications experience such as Field Operations or Maintenance Tech.
• At least 1 year of Dispatch, Call Center Tier, or help desk support experience.
• Solid understanding of Hybrid Fiber Coaxial (HFC) network concepts and DOCSIS.
• Strong communication skills and adaptability.
• Ability to troubleshoot and solve problems effectively.

Nice To Haves

• Two-year degree or certificate in telecommunications or IT emphasis.
• Previous experience in a fast-paced, customer-based environment.

Responsibilities

• Monitor plant performance for optimal service delivery.
• Provide 24/7 incident management for the hybrid-fiber coaxial network.
• Dispatch maintenance teams to address outages.
• Troubleshoot basic HFC related issues using national tools and processes.
• Collaborate with team members to ensure effective communication and incident management.

Benefits

• Comprehensive pay and benefits package.
• Opportunities for career development from ROC Specialist I to ROC Specialist III.
• Thorough training and salary increases as you progress.
• Competitive pay with a starting salary between $20.00 and $29.15.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: Associate degree
• Number of Employees: 10,001+ employees