Robotics Field Service Engineer

Formic•Chicago, IL

4h•$75,000 - $120,000

About The Position

As a Robotics Field Service Engineer, you will serve as the front line of technical execution across Formic’s deployed robotic cells. You will diagnose and resolve issues, perform preventative and corrective maintenance, support production environments, and represent Formic directly at customer sites. This role requires strong troubleshooting ability, composure under pressure, and disciplined documentation. Your work will directly impact fleet uptime, customer satisfaction, and system reliability.

Requirements

3+ years of hands-on field service experience supporting robotic or industrial automation equipment
Strong troubleshooting skills across electrical, mechanical, and PLC or robotic control systems
Ability to read electrical schematics, wiring diagrams, and pneumatic drawings
Experience using CMMS platforms to track and report maintenance activity
Comfortable with local travel up to 80% and overnight travel up to 50%
Clear written and verbal communicator capable of producing structured service reports
Strong adherence to safety standards including LOTO and industrial compliance practices

Nice To Haves

Experience with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots
Familiarity with palletizing, case packing, pick-and-place, or conveyor systems
Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments
Prior customer-facing field experience
Spanish language proficiency

Responsibilities

Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells
Respond to remote and on-site escalations, diagnose root causes, and restore systems to operational status
Support customer production environments and provide hands-on technical guidance to operators and technicians
Log all service activity, asset updates, and spare part needs in CMMS tools such as MaintainX
Coordinate scheduling and in-field support with customers, vendors, and internal teams
Monitor system performance remotely using Formic dashboards and monitoring tools
Document service work, root cause analysis, and follow-up actions with clarity and accuracy
Identify recurring failure patterns and escalate systemic issues for broader improvement
Build professional, trusted relationships with plant managers and site personnel
Represent Formic with professionalism, safety compliance, and a customer-first mindset
Participate in RCA sessions, site audits, and internal improvement initiatives
Continuously expand technical knowledge across robotics, controls, networking, and industrial systems

Benefits

Equity in Formic: Participate in our stock option program and share in the success of a fast-growing start-up backed by leading global investors
Competitive & Uncapped Commission Structure: Designed to reward performance and impact in commission-eligible roles
Comprehensive Healthcare Coverage: Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% coverage for dependents, with optional buy-up plans available
Additional Insurance Benefits: FSA and DCFSA, life insurance, short-term disability, and long-term disability through Unum, all 100% employer-paid
Employee Assistance Program (EAP): Fully funded by Formic, offering support when you need it most
Paid Parental Leave Program: Up to 12 weeks of paid parental leave
Company-sponsored 401(k): Invest in your future with our company-facilitated retirement savings plan
Home Office Stipend: A one-time allowance for fully remote and hybrid employees to support an at-home or on-the-road work setup
Monthly Cell Phone Reimbursement: Monthly stipend toward personal phone and internet expenses
Flexible Time Off: Take the time you need, when you need it, supported by our flexible PTO policy