Bear Robotics-posted 3 months ago
$74,000 - $93,000/Yr
Full-time • Mid Level
Cleveland, OH
251-500 employees
Publishing Industries

The Robotics Field Engineer II will deploy, maintain, and support Bear Robotics' industrial and warehouse robotics solutions, ensuring seamless integration into customer operations. This role requires hands-on experience with AGV and AMR systems, industrial engineering knowledge, and strong mechanical and system integration skills. The engineer will be instrumental in launching and growing our industrial robotics vertical, provide on-call support to customers one weekend per month, and travel frequently to customer locations and Bear Robotics' US offices as needed.

  • Deploy, install, and configure robotics systems in industrial and warehouse environments according to site-specific requirements.
  • Provide on-site technical support, including repairs, maintenance, troubleshooting, and networking.
  • Integrate robotics solutions into existing workflows and industrial systems.
  • Conduct testing and validation to ensure optimal robot performance and reliability.
  • Train end-users on robot operation, upkeep, and troubleshooting.
  • Monitor deployed robots and recommend improvements for operational efficiency.
  • Maintain accurate records of support activities, assets, and system changes.
  • Perform root cause analysis and execute corrective actions for robot failures.
  • Escalate complex issues to higher-level support as needed.
  • Provide feedback to internal teams to enhance product performance and industrial integration.
  • Ensure adherence to safety protocols and identify potential hazards.
  • Work flexible hours to support customer operations across multiple sites.
  • Be on-call one weekend per month to provide urgent customer support.
  • Travel frequently to customer locations and Bear Robotics' US offices as required.
  • Contribute to the launch and growth of Bear Robotics' industrial robotics vertical.
  • Perform other related duties as assigned.
  • On-site field experience with robotics deployments
  • Hands-on experience with AGV and AMR systems
  • System integration knowledge
  • Industrial engineering background
  • Mechanical and maintenance skills
  • Familiarity with warehouse systems and industrial workflows
  • Excellent troubleshooting and problem-solving skills
  • Strong customer service and interpersonal skills
  • Ability to work flexible hours, including occasional weekend on-call support
  • Frequent regional travel to customer locations and travel to US offices as needed
  • Valid driver's license with a clean record
  • Previous experience integrating robotics in industrial or warehouse applications
  • Experience with Linux Terminal, coding, or automation tools
  • Data visualization experience (Looker, Tableau, PowerBI)
  • Multi-site industrial deployment experience
  • Discretionary annual performance bonus
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