Robotic Operations Technician

Pickle Robot • Boston, MA

296d

About The Position

As a robotic operations technician, you will often be the person directly interfacing with the customer. You will be maintaining and installing robots at an ever-expanding number of sites. This is an exciting opportunity to have a real impact on the health and functionality of our fast-growing fleet of robots deployed in logistics warehouses across the United States. Fluency in Spanish is a big plus as it helps us interact with some of our warehouse associate stakeholders.

Requirements

• Hands-on experience solving issues with complex electro-mechanical equipment (Robotics experience preferred, but experience in Automotive, Construction, Manufacturing, Aerospace, etc. sectors is acceptable)
• Familiarity with Linux and Windows GUI and CLI
• Basic familiarity with wiring/electronics (Multimeters, O-Scope, etc.)
• High School diploma or equivalent
• Ability to follow step-by-step safety procedures exactly. Lock-Out-Tag-Out for example
• Willingness to work in hot/cold and uncomfortable conditions (warehouses are often not climate controlled)
• Ability to read engineering drawings and other engineering-produced documentation
• General understanding of networking (IP Addresses, DNS Servers, etc.)
• Experience reading debug machine output and logs
• Experience in field services or deployment positions is a plus
• Spanish language proficiency is extremely valuable
• Be able to lift and move up to 50 lbs

Responsibilities

• Operate a class C Mobile Robot that unloads trucks
• Deploy and install automation solutions, including industrial robot arms, software, and auxiliary hardware
• Provide on-call technical support to customers post-deployment
• Conduct on-site integration and test activities
• Be the primary field point of contact for customers
• Explain complex issues and processes to our customer operations team in clear and simple language
• Use customer service techniques to de-escalate customer concerns and keep customers informed
• Execute field retrofits
• Work with mechanical, electrical, and software engineers on troubleshooting field issues
• Use clear written communication to describe issues and bugs seen in the field and suggest potential solutions
• Work with other Field Technicians and Deployment Engineers to deploy and manage installations at customer sites

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Unlimited vacation
• All federal and state holidays
• 401K contributions of 5% your salary
• Travel supplies
• Other items to make your working life more fun, comfortable, and productive

What This Job Offers

• Industry: Telecommunications
• Education Level: High school or GED
• Number of Employees: 11-50 employees