Pickle Robot-posted 8 months ago
Boston, MA
11-50 employees
Telecommunications

As a robotic operations technician, you will often be the person directly interfacing with the customer. You will be maintaining and installing robots at an ever-expanding number of sites. This is an exciting opportunity to have a real impact on the health and functionality of our fast-growing fleet of robots deployed in logistics warehouses across the United States. Fluency in Spanish is a big plus as it helps us interact with some of our warehouse associate stakeholders.

  • Operate a class C Mobile Robot that unloads trucks
  • Deploy and install automation solutions, including industrial robot arms, software, and auxiliary hardware
  • Provide on-call technical support to customers post-deployment
  • Conduct on-site integration and test activities
  • Be the primary field point of contact for customers
  • Explain complex issues and processes to our customer operations team in clear and simple language
  • Use customer service techniques to de-escalate customer concerns and keep customers informed
  • Execute field retrofits
  • Work with mechanical, electrical, and software engineers on troubleshooting field issues
  • Use clear written communication to describe issues and bugs seen in the field and suggest potential solutions
  • Work with other Field Technicians and Deployment Engineers to deploy and manage installations at customer sites
  • Hands-on experience solving issues with complex electro-mechanical equipment (Robotics experience preferred, but experience in Automotive, Construction, Manufacturing, Aerospace, etc. sectors is acceptable)
  • Familiarity with Linux and Windows GUI and CLI
  • Basic familiarity with wiring/electronics (Multimeters, O-Scope, etc.)
  • High School diploma or equivalent
  • Ability to follow step-by-step safety procedures exactly. Lock-Out-Tag-Out for example
  • Willingness to work in hot/cold and uncomfortable conditions (warehouses are often not climate controlled)
  • Ability to read engineering drawings and other engineering-produced documentation
  • General understanding of networking (IP Addresses, DNS Servers, etc.)
  • Experience reading debug machine output and logs
  • Experience in field services or deployment positions is a plus
  • Spanish language proficiency is extremely valuable
  • Be able to lift and move up to 50 lbs
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Unlimited vacation
  • All federal and state holidays
  • 401K contributions of 5% your salary
  • Travel supplies
  • Other items to make your working life more fun, comfortable, and productive
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