Robotic Field Service Technician

Pickle Robot Company•Greenville, SC

10d•$60,000 - $73,000

About The Position

About this role: Pickle Robot is looking for a Robotic Field Service Technician to join our fast-growing field operations team as our primary emergency response and maintenance specialist. This is a highly mobile, reactive role where you'll be dispatched to customer sites across the United States for urgent repairs and short-notice maintenance on our robotic unload systems. When a critical issue arises, you'll be the first responder—getting our robots back up and running to minimize customer downtime. This is a 75% travel position requiring immediate availability for emergency dispatch to customer sites nationwide. Your contributions will directly impact customer uptime and the reliability of Pickle's revolutionary material-handling robots. You'll be known to our customers as their rapid-response technical expert and to our operations team as the go-to person who keeps the fleet running. If you're hands-on, travel-ready, and thrive under pressure in dynamic field environments, this is your chance to make a significant impact.

Requirements

Hands-on experience solving issues with complex electro-mechanical equipment in field service or maintenance roles (Robotics experience preferred, but experience in Automotive, Construction, Manufacturing, Aerospace, Industrial Equipment, etc. sectors is acceptable).
Proven ability to work independently and make quick technical decisions under pressure in emergency situations.
Comfortable with 75% travel, often on short notice, including overnight trips and potential weekend/evening availability.
Familiarity with Linux and Windows GUI and CLI for system diagnostics.
Solid working knowledge of wiring/electronics and ability to use diagnostic tools (Multimeters, O-Scope, etc.).
General understanding of networking (IP Addresses, DNS Servers, etc.) for troubleshooting connectivity issues.
Ability to read engineering drawings and other engineering-produced documentation.
Experience reading debug machine output and logs to diagnose software-related issues.
Ability to follow step-by-step safety procedures exactly, including Lock-Out-Tag-Out protocols in unfamiliar environments.
Strong communicator with both technical and non-technical stakeholders, able to explain complex issues clearly under time pressure.
Customer-focused mindset with the ability to remain calm and professional during high-stress emergency situations.
Physically capable of lifting and moving up to 50 lbs.
Willingness to work in hot/cold and uncomfortable conditions (warehouses are often not climate-controlled).
Valid driver's license and clean driving record.
High School diploma or equivalent.

Nice To Haves

2+ years of field service or emergency maintenance experience.
Spanish language proficiency is extremely valuable and helps us interact with warehouse associate stakeholders.
Experience with industrial robotics, automation systems, or warehouse equipment.
Background in electrical or mechanical troubleshooting.
Prior customer-facing technical support experience in emergency response roles.

Responsibilities

Respond to emergency dispatch calls and travel immediately to customer sites for urgent robot repairs and maintenance.
Diagnose and resolve critical mechanical, electrical, and software issues on industrial robot arms, mobile platforms, conveyors, and auxiliary hardware in the field.
Perform emergency repairs to restore system operation and minimize customer downtime during critical operational periods.
Execute rapid troubleshooting of complex electro-mechanical systems under time-sensitive conditions.
Conduct preventive and corrective maintenance on robotic unload systems during site visits.
Work closely with the Boston-based support team to diagnose issues remotely before arrival and coordinate repair strategies.
Use clear written and verbal communication to provide real-time status updates to customers and internal teams during emergency responses.
Document all field repairs, issue root causes, and resolution steps to improve future response effectiveness.
Maintain emergency repair inventory and coordinate parts shipment to customer sites as needed.
Build strong relationships with customers as their trusted emergency response partner.

Benefits

Pickle provides best-in-class benefits including health, dental, & vision insurance; unlimited vacation, along with all federal and state holidays; 401K contributions of 5% your salary, travel supplies, and other items to make your working life more fun, comfortable, and productive.

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