Robotic Field Service Engineer - Paint

FANUC America Corporation•Rochester Hills, MI

45d

About The Position

At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported. We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people and are interested in being considered for a career at FANUC America, we invite you to apply today! The Field Service Engineer will support service of robots and robotic systems, primarily for paint and sealer applications, by providing technical assistance to customers and taking on responsibility for setup, programming, troubleshooting, and repairing of robots and peripheral devices. The Engineer will also be responsible for supervising and providing training to Associate Field Service Engineers as necessary. The ideal candidate is a customer-focused, problem-solver with a “service first” mindset who has experience with FANUC technology (paint and/or sealer systems) and is skilled in troubleshooting technical issues

Requirements

Associate’s Degree or equivalent technical education; or equivalent relevant experience preferred.
Minimum of three years of experience working in a related environment with robotics integration, installation, or service repairs preferred.
Experience with analyzing and solving service and robot installation problems.
Proven experience performing intricate repairs on mechanical and electrical items.
Ability to successfully work in a highly autonomous environment.
A valid driver’s license is required due to the travel required in this role.

Nice To Haves

Assist product development in testing new products.
Assist Paint lab activities as needed.
Support components rebuild and robot refurb or PM activities.
Assist in process improvement of FAC.

Responsibilities

Provide technical support to various parts of FAC including Hotline, training segments, and to the training of Associate Service Engineers.
Support phone pager assignments and shift schedule support for Service needs.
Provide prompt, professional, and courteous solutions to customer problems.
Troubleshoot problems and secure any needed parts as needed.
Repair, maintain, rework, or retrofit of product and equipment.
Complete timely documentation and reports (Installation and Service reports, SVMs, Punch list, MFSs, FFRs, MIRs, Expense, and Time Reports)
Coordinate responsibilities, activities, parts, and schedule with Service Supervisor/Project Manager to ensure customer satisfaction, proper billing, and completion of service calls or projects.
Follow Engineering guidelines and other standardized procedures to comply with the product specifications, laws and regulations.
Procure supplies, tooling and associated installation equipment.
Provide support on Installation, startup and debug of the system/unit being installed, mainly paint and sealer applications as necessary.
Create quotes for service and close Service Reports.
Travel to customer sites as required (~80%).