Roaming Field Service Technician (Boston, MA)
About The Position
Westfalia Technologies, Inc. is seeking a Roaming Field Service Technician to join our growing team! The Roaming Field Service Technician is responsible for performing field service and installation work on all equipment built or supplied by Westfalia Technologies, Inc. Job Functions: Support part and service sales for S/RMs, conveyors, palletizers, and robots. Accept, process, and follow up to parts orders for S/RMs, conveyors, palletizers, and robots. Provide service and support to customers regarding preventative maintenance, troubleshooting and repair both in-house (25%) and on-site (75%). Provide world-class customer service to all customers. Interface with customer daily, providing daily reports and owning follow up actions. Coordinate business information between customer, Sales, Engineering, and other associates. Submit all paperwork in a timely and professional manner. Maintaining a close professional relationship with all internal/external customers. Participate in developing and maintaining a sense of teamwork within the Service Department.
Requirements
- 5+ years of experience in Automation Field Service, Industrial Mechatronics, or a related field.
- Multi-craft experience, including mechanical, electrical, and troubleshooting skills across multiple disciplines.
- Experience with Millwright work and mechanical systems.
- Experience in the Automation industry, including installation, maintenance, and repair of automated systems.
- Valid driver’s license and ability to travel as required.
- Fit for air travel with legal eligibility to rent and operate a rental vehicle.
- Ability to pass a comprehensive background check and drug screening.
- Self-motivated and independent, with strong problem-solving skills.
- Proficiency in Microsoft Office Suite or comparable business software.
- Exceptional communication skills to interact effectively with customers and colleagues.
- Strong customer service skills, with the ability to resolve complaints professionally.
- Team-oriented mindset with excellent collaboration skills.
- Highly organized, with a strong attention to detail.
- Willingness to travel 50-80% of the time as required.
- Previous experience with electro/mechanical repair and troubleshooting
- Previous experience with diagnostic tools and equipment
- Must be able to ascend and descend a fixed vertical ladder, up to 135’ high, 10% of the time
- Work environment temperatures range from -40F to 110F
- Must live in one of the following states to be considered: AR, CA, CO, DE, FL, GA, IA, ID, IL, IN, KS, KY, MA, MD, ME, MI, MS, NC, NE, NH, NJ, OH, OK, PA, SC, SD, UT, VA, VT, WI.
- 75–90% travel expected.
Responsibilities
- Support part and service sales for S/RMs, conveyors, palletizers, and robots.
- Accept, process, and follow up to parts orders for S/RMs, conveyors, palletizers, and robots.
- Provide service and support to customers regarding preventative maintenance, troubleshooting and repair both in-house (25%) and on-site (75%).
- Provide world-class customer service to all customers.
- Interface with customer daily, providing daily reports and owning follow up actions.
- Coordinate business information between customer, Sales, Engineering, and other associates.
- Submit all paperwork in a timely and professional manner.
- Maintaining a close professional relationship with all internal/external customers.
- Participate in developing and maintaining a sense of teamwork within the Service Department.
Benefits
- Salaried Non-Exempt : Consistent pay with eligibility for overtime.
- Double Time on Sundays : Rewarding your time and commitment on weekends.
- No Per Diem Hassles : Use a company card for meals and travel-related expenses—no reimbursements or limits on how you eat on the road.
- Streamlined Travel Booking : We use Concur for easy, centralized travel planning and booking.
- Company-Paid Cell Phone : Provided for work and personal use.
- Field-Ready Support : Everything you need to hit the ground running, wherever the job takes you
- Competitive Salary
- Medical, Dental, and Vision Coverage
- 401K and match options
- Educational Assistance Reimbursement
- Wellness Program
- Healthy Living Reimbursement
- Paid Parental Leave
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
