Roadside Mobile Advantage Agent - Remote

U-Haul•Phoenix, AZ

2d•$17•Remote

About The Position

Do you enjoy helping people and providing solutions in real-time? If so, consider a position as a Roadside Assistance Team Member. This part-time position is a great fit for someone looking for a second job, who may already have a set schedule during the week. Roadside Mobile Advantage Agents take back-to-back files submitted online from customers needing immediate assistance. Agents handle online roadside requests and initial outbound calls to customers and roadside assistance service providers (occasionally take inbound calls). U-Haul Roadside Assistance works hard to ensure our customer's safety and experience is handled with professionalism, care, and support. At times, unexpected hurdles arise that warrant our Roadside Assistance team to step in and guide our customers back en route to their destination. Our customer’s safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism and care while meeting all quality-related metrics and goals. This job might be for you if: You are a dependable team player with a positive attitude You obtain the aptitude to work in a critical thinking atmosphere You enjoy a self-paced, educational work environment You enjoy speaking with and helping people You are empathetic and solution oriented You are comfortable with eLearning and remote leadership management You are comfortable navigating multiple computer programs at one time

Requirements

Ability to express sympathy, empathy and compassion
Critical thinker and ability to adapt
Intermediate keyboarding and computer skills
Active and Attentive listener
Ability to type while talking (40 WPM or higher is a plus)
Ability to formulate sentences through written text
Ability to navigate and use multiple computer programs at once
Excellent verbal communication and listening skills
Clear speaking voice
General knowledge of U.S. and Canada geography
General knowledge of how to map a location using various programs or applications
Willingness to incorporate feedback to constantly improve performance
Possess can-do-confidence
Operating System: Windows 11
RAM: 16GB minimum (32GB recommended)
Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)
Storage: SSD with at least 5GB free space
Webcam (external or built-in)
USB headset (wired)
Ping: under 100
Download: 50MB minimum (100MB recommended)
Upload: 5MB minimum (10MB recommended)

Nice To Haves

Ability to type while talking (40 WPM or higher is a plus)

Benefits

U-Haul offers Roadside Mobile Advantage Agents an hourly base pay of $17.00. Your base pay will increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance.
At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continued education assists employees with their professional goals.
Self-motivated education at our very own U-Haul University.
Self-motivated supplementary eLearning.
Assist customers within the first week of employment.
Customer interactions with instructors’ support during initial education.
Skillset-driven continued education coordinated by your manager.
Fast-paced, hands on instruction with a set schedule.
Learn and begin performing some of your job duties with customers the first day.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume