Roadside Assistance Vehicle Operator

SP Plus Corporation • Austin, TX

127d • $18 - $18

About The Position

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just 'drive in and drive out.' We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Requirements

• High School Diploma or an equivalent combination of experience and education
• Must have and maintain a valid state driver’s license
• Availability to work flexible schedules including 2nd shift, 3rd shift, and/or weekends as required
• Ability to read, write and interpret the English language
• Thorough knowledge of all areas and landmarks surrounding toll roads
• Ability to adapt to changes in the work environment
• Exhibits sound and accurate judgment
• Ability to maintain a calm, pleasant and mannerly demeanor when speaking with the public
• Superior communication skills, verbal and written
• Proactive with strong personal drive and proven customer service skills
• Ability to effectively present information in one-on-one and small group situations
• Ability to apply common sense understanding to carry out detailed but standard written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Follow well defined methods, procedures, reports, forms and competent aspects of the job
• Prepare, print, review and distribute all required reports as needed

Responsibilities

• Helps customers with vehicle services, including but not limited to, flat tires, jumpstarts, minor repairs, and refueling
• Provides assistance to stranded motorists
• Facilitates the expedient flow of traffic through the roadway
• Diverts traffic from the toll roads to alternate routes when a major incident occurs
• Maintains a set of alternate routes and plans for implementing routes that will serve as a relief valve and carry a fraction of normal toll road traffic
• Has thorough knowledge of all areas surrounding the toll road in order to provide motorists directions to locations in the city and local landmarks
• Removes stalled vehicles from the toll lanes and ramps
• Removes debris from the roadway and coordinates large debris pick-up and removal with DOT maintenance personnel
• Coordinates with DOT for alternate routes for emergency conditions
• Coordinates traffic at toll plazas to facilitate lane equipment maintenance
• Coordinates with local law enforcement agencies
• Removes vehicles from the lane once the situation has been stabilized
• Maintains cleanliness of vehicle
• Arrives to work on time and in uniform for all scheduled shifts
• Performs Plaza and Ramp checks
• Performs other duties as assigned by on-site supervisors or managers

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Long/short term disability
• Life insurance
• Accident insurance
• 401k
• Paid time off

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 501-1,000 employees