Roadside Assistance Vehicle Operator

SP Plus Corporation•Austin, TX

51d•$18

About The Position

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out." We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Requirements

Education/Experience Required: High School Diploma or an equivalent combination of experience and education
License Requirement: Must have and maintain a valid state driver's license
Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required. Must be willing to work a flexible schedule
Ability to read, write and interpret the English language
Have a thorough knowledge of all areas and landmarks surrounding toll roads in order to provide directions to motorists
Ability to adapt to changes in the work environment; Able to deal with change, delays, or unexpected events
Exhibits sound and accurate judgment
Ability to maintain a calm, pleasant and mannerly demeanor when speaking with the public
Ability to effectively respond to customer problems or complaints. Superior communication skills, verbal and written
Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example
Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization
Ability to apply common sense understanding to carry out detailed but standard written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Follow well defined methods, procedures, reports, forms and competent aspects of the job
Prepare, print, review and distribute all required such reports as needed, perform complete, accurate, and timely operations

Responsibilities

Helps customers with vehicle services, including but not limited to, flat tires, jumpstarts, minor repairs, and refueling
Provides assistance to stranded motorists
Facilitates the expedient flow of traffic through the roadway
Diverts traffic from the toll roads to alternate routes when a major incident occurs
Maintains a set of alternate routes and plans for implementing routes that will serve as a relief valve and carry a fraction of normal toll road traffic
Has thorough knowledge of all areas surrounding the toll road in order to provide motorists directions to locations in the city and local landmarks
Removes stalled vehicles from the toll lanes and ramps
Removes debris from the roadway and coordinates large debris pick-up and removal with DOT maintenance personnel
Coordinates with DOT for alternate routes for emergency conditions
Coordinates traffic at toll plazas to facilitate lane equipment maintenance
Coordinates with local law enforcement agencies
Removes vehicles from the lane once the situation has been stabilized
Maintains cleanliness of vehicle
Arrives to work on time and in uniform for all scheduled shifts
Performs Plaza and Ramp checks
Performs other duties as assigned by on-site supervisors or managers

Benefits

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

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