Roadside Assistance Technician - Day Shift

Ferrovial, S.A.•Charlotte, NC

57d•Onsite

About The Position

As theâ¯Roadside Assistance Technician, you will operate a high equipped vehicle for performing roadside assistance operations, such as accident management, abandoned vehicles tagging and minor assistances (tire change and provide fuel and/or water). A I-77 MP Traffic Management Center will be dispatching and assisting you during all events. You will also work in occasions with maintenance personnel, for providing them traffic control and other maintenance duties. You will receive a full training period and constant refreshers to ensure that the roadside assistance is performed on the safest way possible.

Requirements

Must possess a valid Driver's License.
Ability to interact with colleagues in a team structure
Self-motivated and able to motivate
Good communication skills
User level of Microsoft Office (Microsoft Excel, Outlook, Word, and PowerPoint) and capable of learning and use other PC-based software
Must be able to multitask and problem solve within a fast-paced environment
Ability and willingness to work alternate work schedules, including weekends and night shifts and be assigned to a scheduled shift as needed.
You may be required to work off hours on a regularly scheduled basis.
You must be able to individually lift and/or move up toâ¯80 lbs.
You will be frequently required to stand, walk, climb, drive, and sit for long periods of time during day and night operation.
There will be some roadway travel required.
Finally, you must be able to work in high places and in any weather condition.

Nice To Haves

Commercial Driver's License (CDL) is not required but the candidate should have the ability to obtain a CDL, if needed, in the future
National Traffic Incident Management Responder Training Program (SHRP2 & TIM) and Incident Management Assistance Patrol (IMAP) NCDOT training will be preferred
0-3+ years of experience in general traffic control, and traffic management is desired
Previous experience with roadside assistance vehicles such as emergency response and towing vehicles
Basic knowledge of automotive mechanics

Responsibilities

Operates assigned vehicles (pick-ups) and 6-wheel trucks with mounted crash attenuators
Inspects equipment for proper operating condition, makes minor repairs or adjustments, lubricates and assists in making repairs as required
Excellent customer relationship and friendly approach to stranded vehicles
Responds to traffic incidents, provides roadside assistance to motorists on I-77 between uptown Charlotte and Mooresville and available on-call after hours for emergency incident response, as needed
Adapts easily to changes during the event and fast decision maker
Performs miscellaneous duties, such as general traffic control, pavement repair, roadside assistance, pushing vehicles out of travel lanes and debris and animal carcasses removal
Available on-call after hours for emergency maintenance service, as needed
Performs miscellaneous maintenance on the I-77 Express Lanes Project as required.
Performs miscellaneous building maintenance as required
Any other job duties as assigned