Roadside Assistance Technician / Tow Driver

AAA-The Auto Club Group • Colorado Springs, CO

82d • $24

About The Position

At AAA The Auto Club Group (ACG), you will find a career that allows you to provide for you and your family while enjoying a variety of tasks and independence. As a Roadside Assistance Technician, you will be part of our Emergency Roadside Assistance team, providing peace of mind to our members by identifying and navigating vehicle problems and delivering applicable services to get them safely back on the road. Your role will involve operating service trucks, utilizing GPS to locate breakdowns, servicing vehicles, and ensuring 100% member satisfaction through excellent customer service.

Requirements

• High school diploma or equivalent and a valid driver’s license.
• Must be 21 years of age or older.
• Possess a valid state driver’s license with minimal driving infractions/incidents.
• Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records, and complete other applicable duties.
• Exhibit strong customer service skills, including effective communication with customers/members.
• Ability to lift materials weighing up to seventy-five (75) pounds.
• Ability to successfully complete drug screening, MVR, criminal background check, and DOT health screenings (pre-employment and ongoing).

Nice To Haves

• Experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
• Prior tow truck driver or roadside service experience.
• Ability to safely operate a wheel lift, flatbed, dolly towing equipment, and full-size or mini service vehicle.

Responsibilities

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees, and other motorists.
• Utilize GPS and maps to locate member breakdown locations.
• Service vehicles by providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
• Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive.
• Ensure 100% member satisfaction by providing excellent customer service.
• Offer value to members through On-the-Go Tow or battery tests/sales.
• Provide support at special events such as parades, travel shows, Car Care, or Public Relations events.

Benefits

• Hourly rates starting at $24.00 for Colorado, with pay based on experience.
• Overtime earning potential at time and a half the hourly wage.
• Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am.
• $1,000 sign-on bonus; split payout at 90 and 180 days of employment.
• $250 Quarterly Perfect Attendance bonus.
• Fully paid training.
• Medical, dental, and vision benefits.
• 401k with employer match.
• Paid parental leave and adoption assistance.
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays.
• Paid volunteer day annually.
• Tuition assistance program, professional certification reimbursement program, and other professional development opportunities.
• AAA Membership Discounts, perks, rewards, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees