Roadside Assistance Dispatcher Part-Time

AAA • Virginia Beach, VA

4d • $20 • Hybrid

About The Position

As a part-time AAA Roadside Assistance Dispatcher, you’ll provide critical support to members by coordinating drivers across multiple states in a fast-paced, 24/7 environment. Using advanced technology and comprehensive training, you’ll help ensure safety, peace of mind, and deliver legendary service. Starting Pay: $19.85/hour Schedule: Part-time afternoon/evening shifts, including weekends & some holidays Start Date: May 18, 2026 Training: Paid, onsite training located at 5366 Virginia Beach Blvd, Virginia Beach, VA Remote Work: Opportunity to transition to work-from-home after an introductory period, subject to eligibility requirements and business needs Career Path: Advancement and internal growth opportunities encouraged

Requirements

• Customer service and/or call center experience.
• Strong verbal and written communication skills, with the ability to remain clear and professional under pressure.
• Advanced computer and multitasking abilities, including talking and typing simultaneously while navigating multiple systems.
• Working knowledge of maps, GPS navigation, and traffic safety guidelines.
• Experience using SMS or chat tools in a professional setting.
• Ability to demonstrate empathy and deliver excellent service in a high‑volume call environment.
• Proficiency with Microsoft Teams and Outlook.
• High school diploma, GED, or equivalent.
• Dedicated, quiet workspace without interruptions.
• You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc).
• Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload.
• Demonstrated ability to uphold productivity and confidentiality in a remote setting.
• Regular attendance in virtual team meetings and training sessions.
• Availability during standard business hours and flexibility for possible shift adjustments.

Nice To Haves

• Bilingual skills, especially in Spanish, are a plus.

Responsibilities

• Use internal systems and technology to handle inbound and outbound calls and efficiently dispatch roadside assistance nationwide.
• Coordinate emergency services including towing, locksmith support, fuel delivery, battery assistance, and minor mechanical help.
• Assess member needs, prioritize safety, and accurately document information in real time.
• Communicate professionally and compassionately, maintaining composure during high‑priority situations.
• Collaborate with a network of 350+ independent service providers to share critical information and ensure timely service.
• Monitor active service requests, keeping both providers and members informed of status updates.
• Meet performance goals in a structured, metrics‑driven environment focused on member satisfaction.

Benefits

• A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
• Stability.
• Growth.
• Commitment to an exciting future for both you and our members.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees