Roadside Assistance & Battery Driver

AAA Mid-Atlantic Insurance Group • Woodlawn, MD

398d • $46,800 - $46,800

About The Position

AAA Woodlawn is seeking a full-time Battery and Light Service Driver to join the Roadside Assistance team. This role involves providing essential services such as lock-out assistance, fuel delivery, battery jump starts, and tire changes, while ensuring customer safety and satisfaction. The position requires working outdoors in various weather conditions and offers opportunities for overtime and bonuses.

Requirements

• Must be at least 21 years old.
• Completion of a high school diploma or equivalent.
• Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.
• Ability to pass a physical examination as required by Department of Transportation and/or Company policy.
• 3 years of experience in an automotive/mechanical environment, or technical school or a minimum of 3 years of experience in a sales and/or customer service role is preferred.
• Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and push vehicles; and use hand tools to provide service.
• Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
• Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.
• Communicate effectively in writing, verbally, via email and using assigned technology such as GPS.

Nice To Haves

• Experience in a sales and/or customer service role is preferred.

Responsibilities

• Provide lock-out, fuel delivery, battery jump starts, and tire change services using established guidelines and quality control procedures.
• Sell and install car batteries.
• Communicate with members effectively to keep them informed and ensure their safety.
• Make sound decisions regarding the safe service of vehicles and accommodate member needs.
• Enter call information accurately into in-truck technology, process payments, handle cash, and complete reports as required.
• Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met.
• Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.
• Support AAA by participating in special events promoting the brand.

Benefits

• Competitive base rate of $22.50/hour, depending on experience.
• 10% shift differential for working 2nd shift.
• Plenty of overtime during peak season.
• Monthly bonuses (potential to earn an additional $300-$500 per month).
• Generous Paid Time Off (PTO).
• 401(k) plan with company match.
• Medical, Dental, Vision and Prescription Coverage.
• FREE Life Insurance.
• FREE AAA Membership.
• Tuition Reimbursement.
• Paid Training.
• Uniforms and tools provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED