Zingerman's Roadhouse Bartender

Zingerman's Roadhouse•Ann Arbor, MI

2h•Onsite

About The Position

The Roadhouse Bartender accurately prepares cocktails and alcoholic beverages, innovates and develops new drink ideas, provides excellent service to guests, assists guests in menu selection, delivers guests orders with high accuracy, and cleans and maintains work area.

Requirements

Two to four years of experience as a bartender in a high-end service environment
TIPS Certified
Has a reputation for excellent relations with guests and front and back of house staff
Has worked effectively as part of a team

Responsibilities

Has a passion for creating and teaching new bar creations and offerings
Participates in monthly specials presentations/tastings
Takes and delivers guests’ orders using Zingerman's Four Steps to Order Accuracy
Assists guests with order selection by providing knowledgeable and accurate information about all menu items, including core and special menu items, coffees and barista drinks, all tap beers, wine glass pours, "classic cocktails," and house liquors
Teaches and coaches front of the house staff on bar knowledge
Makes all alcoholic and specialty drinks according to recipes and in keeping with quality standards
Competently pairs menu items with wines and beers
Follows Roadhouse systems for wine service
Prepares beverages - coffee, soft drinks, water
Utilizes POS System (Toast) to input orders
Maintains clean bar and service station
Keeps updated on specials and menu updates (including 86 lists)
Follows our system for collecting/communicating/connecting “the dots” about our guests
Resolves customer complaints and makes it right for the customer
Communicates customer compliments, complaints and suggestions. Follows the training compact and takes responsibility for his or her training. Follows the three steps to great service and the five steps to handling a customer complaint
Arrives on time for all shifts, meetings, and classes
Follows Roadhouse table maintenance systems: marking, pre-bussing, setting, etc.
Seeks manager/supervisor assistance with guests when appropriate
Follows the staff member guidelines as outlined in the Roadie Handbook and Zingerman's Staff Guide
Works well with others, has good communication skills and follows Roadhouse Bar systems.
Attends and participates in weekly huddles and/or is responsible for knowing Roadhouse key measures and numbers.
Documents customer compliments, complaints and suggestions.