Road Supervisor (3-11:30pm)

Jaunt • Charlottesville, VA

89d • Remote

About The Position

Road Supervisors are responsible for day-to-day guidance and supervision of drivers through interactive management. Road Supervisors are responsible for primary supervisory functions including time management; initial crisis response; policy enforcement; preparation of internal reports.

Requirements

• Bachelor's Degree preferred, or equivalent combination of education, training and experience.
• 2-3 years of supervisory experience.
• Good computer skills.
• Thorough knowledge of the service area.
• Ability to communicate well both orally and in writing with a diverse client base and co-workers.
• Ability to prioritize and direct the work of others.
• Ability to develop reports.
• Ability to manage multiple tasks.
• Ability to work independently.
• Ability to remain courteous to clients and co-workers in fast-paced, high-pressure environment.
• Ability to remain calm and make decisions under pressure.
• Ability to perform multiple functions accurately and quickly.
• Ability to meet daily deadlines.
• Must hold a valid Virginia driver's license.
• Must have, or be able to obtain within three months, a Commercial Driver's License.

Responsibilities

• Supervises assigned drivers, coaching them for optimum performance, ensuring their compliance with policies and procedures.
• Monitors pickup and drop off points to ensure drivers are in compliance with policies. Reports issues with these points to other Jaunt staff for resolution.
• Works closely with the Senior Road Supervisor and Safety Manager to ensure that driver supervision is carried out equitably and consistently.
• Evaluates driver performance in collaboration with the Safety Manager and under the direction of the Chief of People and Operations.
• Investigates accidents, preparing reports as needed.
• Reconciles driver timecards daily.
• Provides documentation for incidents reporting exceptional performance, as well as failures to meet performance criteria.
• Maintains reports on attendance, incidents, and other personnel data required for performance evaluations and safety recognition.
• Works with Senior Road Supervisor, and Safety Manager in reviewing accidents.
• Ensures compliance with service and personnel policies and procedures.
• Assists clients with complaints and problems pertaining to service delivery or specific personnel; confers with Call Center Supervisor, Senior Road Supervisor, and Dispatch and Maintenance as necessary; refers such complaints as appropriate.
• Works an alternative schedule as necessary.
• Work with drivers to train and obtain their CDL.
• Serves as back-up driver, as directed.
• This position is considered Safety Sensitive based on FTA regulation: Prevention of Alcohol Misuse and Prohibited Drug Use in Transit Operations, 49 CFR Part 655.
• Other duties as assigned.

Benefits

• Employment is contingent upon successfully completing and passing a pre-employment drug screen.
• Employment is contingent on a clean driving record that allows employee to be covered by Jaunt's insurance.
• Continued employment is contingent upon adherence to Jaunt's Substance Abuse Policy, including being subject to drug and alcohol screening, as well as on maintaining a clean driving record.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees